API Support Engineer , Developer Support Engineering

DESCRIPTION

Amazon is investing heavily in building a world-class advertising business, and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses, driving long-term growth. We deliver billions of ad impressions and millions of clicks daily, and are breaking fresh ground to create world-class products. We are highly motivated, collaborative, and fun-loving, with an entrepreneurial spirit and a bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. Our business is growing fast and is highly visible to senior leadership.

We're looking for a Developer Support Engineer to join our global Advertising API Support team. In this role, you'll be the technical expert for developers and advertising partners integrating with the Amazon Ads API — troubleshooting complex integration issues, debugging API behavior, and driving root-cause resolution. You'll also serve as a Technical Account Manager (TAM) for a portfolio of key partners, owning those relationships end-to-end and proactively guiding them toward successful, scalable integrations.

This is a hybrid role that blends technical depth with meaningful account ownership. It's ideal for someone who is a fast learner and enjoys solving hard technical problems while being the trusted technical partner that customers rely on.

Key job responsibilities
As a Developer Support Engineer, your responsibilities will include, but are not limited to:

• Providing support directly to developers using the Amazon Advertising API
• Writing code samples, tutorials, and technical articles for the developer community
• Collaborating with internal stakeholders to drive timely customer communication during critical events
• Contributing to documentation, runbooks, and knowledge base articles
• Owning the technical relationship for a portfolio of key API partners, serving as their primary point of contact
• Proactively monitoring partner health, anticipating risks, and driving resolution before issues escalate
• Building trusted, long-term relationships and representing the voice of the customer internally

BASIC QUALIFICATIONS

• 3+ years of software development, or 3+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience working with REST API based services
• Knowledge of one or more scripting languages (e.g., Python, Ruby, Perl)
• Experience with data analysis and SQL

PREFERRED QUALIFICATIONS

• Experience with web-based applications and HTTP
• Experience as a technical specialist in customer-facing roles
• Experience with and deep understanding of advertising technologies (i.e., ad server, DSP)
• Experience working with AWS Services

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