Apigee Engineer

Job Title- Apigee Support

Location- Hyderabad

Mode- Onsite

Job Type: Full-Time

Level: 3 Years to 12 Years - CWR

Client Round: Yes

Shift Timing: Should have overlap with US business hours

Role: Technical Support Agent

Description: Technical Support Agent will troubleshoot and resolve technical problems of Apigee customers by using the skills in Apigee product, debugging, networking and system administration.

Qualifications and Experience:

1. Bachelor’s degree in Computer Science, Information Technology, or related field of study
2. 2 to 5 years of IT experience
3. System/network administrator level knowledge of Linux/Unix or Windows operating systems
4. Knowledge of Networking fundamentals (TCP/IP, Routing, Load Balancing, etc.)
5. Solid knowledge of web technologies (HTTP, HTML, DNS, TCP, etc.) and REST APIs
6. Strong analytical and problem solving skills
7. Excellent written and verbal communication skills
8. Customer Support Experience

Technical Needs: Google Apigee with troubleshooting skills

Domain Needs: Soft Skills, Cloud and Apigee Knowledge

Responsibilities:

1. Own, troubleshoot and resolve customer problems through effective technical diagnosis and resolution
2. Create and deliver high quality incident reports for customer’s critical issues
3. Develop a good understanding of Apigee product technology and enhancements by troubleshooting, performing deep-dive analysis, determining the root cause of customer issue