Aplication Administrator I

Job Summary The Application Administrator I at Jabil, Inc. is responsible for supporting, maintaining, and administering various business applications to ensure optimal performance, availability, and user satisfaction. This role involves basic troubleshooting, user support, and contributing to application-related projects under supervision.

Job Responsibilities

• Provide first-level support for application-related issues, including troubleshooting and resolving user problems or escalating to appropriate teams when necessary.
• Perform routine application maintenance tasks, such as monitoring system health, managing user accounts, and conducting data backups.
• Assist in the configuration and deployment of application updates, patches, and new releases following established procedures.
• Document application configurations, support procedures, and user guides.
• Collaborate with senior administrators and IT teams to identify and resolve application performance issues.
• Support end-users with application access, usage, and basic training.
• Participate in testing new application functionalities or system changes.
• Adhere to Jabil's IT policies, procedures, and security guidelines.

Job Qualifications

• High School Diploma or GED required; Associate's degree in Information Technology, Computer Science, or a related field preferred.
• 0-2 years of experience in an IT support role, preferably with exposure to application administration.
• Basic understanding of Windows operating systems and common business applications (e.g., Microsoft Office suite).
• Familiarity with ticketing systems and IT service management processes.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to learn new technologies and adapt to evolving business needs.

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