APM Engineer

About the role:

We are seeking a highly skilled and motivated IT professional to join our team as an Application Observability Engineer. This role specializes in implementing and managing Cisco Application Performance Monitoring Observability tools and demands a strong understanding of full-stack technologies, application architectures, network infrastructure, particularly those related to application performance management and network visibility. The engineer will ensure optimal performance and availability of critical applications by leveraging Cisco APM tools to monitor, analyze, and troubleshoot application behavior for our customers as part of BAU support.

Key responsibilities:

• Monitor critical applications using Cisco APM, and other observability tools to ensure performance and availability as part of BAU support
• Instrument, configure, and customize real user monitoring (RUM) agents for both web and mobile apps
• Analyze RUM data with query languages or BI tools to uncover insights and recommend improvements
• Utilize session-replay tools to diagnose user behavior and performance issues
• Develop custom queries and metrics to enhance visibility into key problem areas in customer environments
• Build and maintain dashboards, alerts, KPIs, and performance trend reports
• Support and maintain health of monitoring platforms, including regular patching and upgrades
• Create knowledge base articles, training materials for clients and internal teams
• Provide technical training to clients and mentoring to team members on performance monitoring best practices
• Collaborate with application developers and infrastructure teams for end-to-end performance troubleshooting and tuning

About you:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Proficiency in full-stack monitoring and observability practices, including log tracing, metrics, and real-time dashboards
• Experience with modern technologies such as containers (Docker, Kubernetes, OpenShift), VMs, serverless functions, and CI/CD tools
• Good understanding of cloud platforms (AWS, Azure, GCP), including networking, compute, storage, and security services
• Good foundation in networking, operating systems (Windows/Linux), servers, web applications, and databases (Oracle, MS SQL, DB2, etc)
• At least 5+ years of experience implementation and support of Cisco APM, Dynatrace, Datadog or equivalent in enterprise environments
• Experience in DevOps engineering using web technologies (Java, Python, Ruby, Go, .NET, PHP, Angular, React, HTML, CSS)
• Experience with mobile frameworks (Cordova, Flutter, React Native, Xamarin, .NET MAUI) development
• Excellent analytical, problem-solving, and troubleshooting skills
• Strong interpersonal and communication skills in cross-functional, fast-paced environments

#LPS