App Maint Engineer Web Microsoft Pr

Requirements

· Required – Technical Skills

·                    Experience providing L1, L2, L3 application support

·                    Strong troubleshooting and incident resolution skills

·                    Experience with C# and .NET Core

·                    Knowledge of MVC, Entity Framework, LINQ, REST APIs

·                    Experience with SQL Server and Oracle databases

·                    Knowledge of Views, Functions, Triggers, Stored Procedures

·                    Experience with Git for version control

·                    Knowledge of Microsoft Azure Cloud, Azure Fundamentals

·                    Experience with Power Automate and Power Platform

·                    Knowledge of Copilot Studio

·                    Experience supporting application maintenance and minor enhancements

· Required – Soft Skills

·                    Proactive mindset

·                    Strong problem-solving skills

·                    Customer-oriented approach

·                    Effective communication

·                    Teamwork and collaboration

·                    Willingness to learn automation and AI capabilities

Nice to Have (Technical Skills)

·                    Experience with Angular or React, Angular preferred

·                    Knowledge of DevOps practices

·                    Experience with Azure-oriented .NET solutions

Responsibilities (Activities to perform)

·                    Provide L1, L2, L3 support for business applications

·                    Troubleshoot and resolve application and database issues

·                    Maintain application stability and availability

·                    Implement minor enhancements based on business requirements

·                    Monitor system availability and operational KPIs

·                    Collaborate with development teams on fixes and optimizations

·                    Support SQL Server and Oracle database activities

·                    Document incidents, changes, solutions, and support activities

·                    Ensure traceability and transparency of application maintenance

·                    Communicate effectively with customers during support activities

·                    Learn and develop agents using Copilot Studio

·                    Create automations using Power Automate and Power Platform

·                    Contribute to continuous improvement of application support processes

Required Languages

·                    English: Advanced

Additional Information

·        Location

·                    Bogotá and surroundings (Hybrid), Rest of Colombia (Remote)

·                    Mexico (Hybrid)

·        Special Conditions

·                    Strong focus on application support and customer communication

·                    Participation in automation and AI agent initiatives

·                    Collaboration with development and support teams

·                    Continuous learning of Microsoft automation technologies