APP Provider Support Specialist

About the Position

Davis Street is seeking a detail-oriented and customer-service-focused Provider Payment Support Specialist to support childcare providers participating in subsidized childcare programs.

This position serves as a key point of contact for childcare providers, assisting with onboarding, attendance reporting, reimbursement inquiries, and program compliance. The ideal candidate is organized, dependable, and comfortable working with detailed records while providing excellent customer service.

Key Responsibilities

• Onboard and support childcare providers participating in subsidized childcare programs.
• Train and assist providers with attendance reporting and invoicing procedures using CareConnect.
• Enter, update, and maintain provider information and reimbursement records in the CC4 childcare system.
• Assist providers with attendance forms, reimbursement documentation, and direct deposit enrollment.
• Follow up with providers regarding missing or late attendance submissions.
• Respond to provider inquiries and explain reimbursement policies, procedures, and requirements.
• Maintain accurate records and documentation for reporting, compliance, and audits.
• Manage TrustLine records, including clearances, denials, closures, and Exempt Non-Relative status.
• Support compliance with childcare subsidy program regulations and reporting requirements.
• Participate in staff meetings, training sessions, agency events, and other assigned duties.

Davis Street Benefits and Perks

• Mission-driven company culture.
• 100% paid employee premium for Kaiser, Dental, Vision, and Life Insurance plans.
• 403(b) retirement plan with matching contributions.
• Paid Time Off for vacation and illness.
• 12 paid holidays PLUS an additional paid birthday holiday.
• Employee Discount Program.
• And more!

Qualifications and Requirements

• High school diploma or equivalent required.
• 1–2 years of experience in customer service, data entry, or childcare subsidy programs.
• Strong computer skills, including Microsoft Office and database systems.
• Excellent customer service, communication, organizational, and problem-solving skills.
• Strong attention to detail with the ability to identify discrepancies and maintain accurate records.
• Ability to understand and interpret policies, procedures, and government regulations.
• Ability to work professionally and sensitively with diverse individuals and low-income families.

Preferred Qualifications

• Bilingual English/Spanish preferred.
• Experience with California subsidized childcare programs, Alternative Payment Programs (APP), CalWORKs Child Care, or Resource & Referral agencies.
• Knowledge of childcare attendance reporting and provider reimbursement procedures.