Apple IT Technical Support or Helpdesk Technician

Job Title: Apple IT Technical Support or Help Desk Technician

Location: Toronto, ON - Onsite

Rate: Market + Health Benefits

Schedule: Tuesday – Wednesday, Thursday, 8 am - 4 pm (Onsite) 32 hrs/ week

Job Responsibilities:
As a Help Desk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC, Mac, and phone troubleshooting, with the ability to deliver excellent face-to-face support.

Basic PC, Mac, and Phone troubleshooting knowledge. The candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary.

End-user hardware and software troubleshooting

Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android

Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf .

Monitor and accessory deployment/collection.

Imaging/Provisioning Laptops/Workstations (not 100% required) .

Face-to-face support experience. Working with end users to solve IT problems.

Laptop & mobile device deployments.

Upgrading broken devices or any damaged devices.

Workstation Sweeps - Resetting monitors on a weekly basis.

Ensure workstation monitors are functioning along with peripherals.

Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets.

Maintain Storage room assets and counts.

Interfacing with users to troubleshoot software issues.

Printer management and preventative maintenance.

E-waste.

Wipe all devices before e-wasting.

Nice To Have Qualifications / Experience:
A+ Certification: Preferred but not mandatory.

Inventory Systems: Experience with inventory management systems.

Ticketing Systems: Familiarity with IT ticketing systems.

NOTE: Candidates with technical experience on Apple Mac Book, iOS, iPhone and Google Suite will be preferred.

If you have a passion for hands-on technical support and the ability to work directly with end-users in a face-to-face setting, we invite you to apply for this Help Desk Tech position. Join our team and contribute to the seamless operation of IT systems in a dynamic work environment.