Apple Systems Engineer - Helpdesk

Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division. As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.

Amongst other tasks the Apple Systems Engineer will be responsible for;

• Tier 2+ remote desktop support for OSX, iOS and Jamf Pro
• Issue resolution
• Maintenance and automation of software for patch management
• Basic network troubleshooting and diagnostics
• MDM (Jamf) solution maintenance
• Solutions documentation
• ISO procedure documentation
• Ability to communicate technical concepts to a nontechnical audience

Key Skills

• Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment

• A passion for all things technology related

• Excellent all round communication skills especially in questioning and listening

• Excellent personal planning and work organisation skills

• Excellent telephone manner

• Ability to demonstrate solutions to customers when necessary

• Experience* &/or certification of any of the following:

• Jamf Certified

• Jamf Pro CCA or 300

• Jamf Protect or 270 or above

• Knowledge of modern Jamf management including Blueprints & SSO

• Apple School Manager

• Apple Business

• Entra ID

• Jamf Connect

• PSSO

• Jamf Protect

• Jamf Security Cloud

Benefits A sneak peak at some of our employee benefits...

• Gym membership contribution
• Health Cash Plan
• Increased annual leave with length of service
• Free annual leave on your birthday
• Length of service bonus
• Free Will Writing service
• And more!