Appliance Scheduling Coordinator

Job Summary

Island Appliance Repair is seeking an organized and customer-focused Appliance Scheduling Coordinator to manage service appointments, coordinate technician schedules, and communicate with customers regarding appliance repair visits. The ideal candidate will help ensure appointments are scheduled efficiently, service requests are documented accurately, and technicians have the information needed to provide timely and professional service.

Key Responsibilities

• Schedule appliance repair appointments based on customer needs and technician availability
• Answer incoming calls, emails, and service inquiries
• Collect and verify customer contact information, appliance details, and service addresses
• Coordinate daily schedules and service routes for repair technicians
• Confirm appointments and communicate scheduling updates to customers
• Update service records, appointment calendars, and customer databases
• Monitor schedule changes, cancellations, and urgent service requests
• Communicate with technicians regarding job assignments and customer requirements
• Assist with preparing service estimates, work orders, and appointment documentation
• Provide professional customer support and help resolve routine scheduling concerns

Qualifications

• Previous scheduling, dispatch, administrative, or customer service experience preferred
• Strong organizational and time-management skills
• Excellent verbal and written communication abilities
• Basic computer skills and familiarity with calendars or scheduling software
• Strong attention to detail and accurate recordkeeping
• Ability to manage multiple appointments and changing priorities
• Professional telephone etiquette and customer service skills
• Reliable, adaptable, and able to work independently or as part of a team

Benefits

• Competitive pay
• Paid training
• Flexible scheduling, where available
• Health benefits for eligible employees
• Paid time off, where applicable
• Opportunities for professional development
• Potential career advancement in service coordination and operations

About the Company

Island Appliance Repair provides appliance repair services to customers who need assistance diagnosing and resolving household appliance issues. Efficient scheduling and clear communication help the company coordinate technician visits, manage service requests, and deliver a dependable customer experience.

Pay: $19.00 - $22.00 per hour

Expected hours: 33.0 per week

Work Location: In person