Appliance Service Representative

Description Abt Electronics has an immediate opening for the position of an Appliance Repair Representative. We are a family owned company who has been in business since 1936 and continues to experience strong growth year after year. Abt Electronics specializes in electronics, appliance & furniture sales, delivery, installation and servicing all the products we sell. We are a perennial winner of the Chicago Tribune’s Top Workplace Award. We are looking for a highly motivated, flexible & friendly Appliance Repair Representative to join our team. If this is you, we want to hear from you!

In addition, must be comfortable contributing/working in an entrepreneurial, fast-paced and fun work environment. Primary duties include:

• Assisting customers over the phone with their appliance service needs
• Basic troubleshooting with appliance issues
• Creating service tickets to document customers’ needs
• Dispatching service techs to customers’ homes

Job Requirements

• At least 1 year of customer service experience
• Basic operational knowledge of appliances
• Strong computer skills
• Ability to take initiative & make decisions
• Approachable & outgoing personality
• Scheduling includes night & weekend hours
• Bi-lingual a plus

We Offer Our Team Members

• Hourly rate starting at $18.00 or more based upon experience
• Yearly performance review
• Potential for advancement
• Medical/Dental (Blue Cross and Blue Shield PPO Network) & Vision (VSP)
• 401(k) (Charles Schwab), which includes a matching program
• Life & Disability insurance (Lincoln Financial)
• Generous Paid Time Off/Sick Pay Program
• Continued training & career development
• Employee discounts on all products we sell
• Performance based bonus programs
• Paid English as a Second Language (ESL) classes for team members who want to improve their English skills