Applicant Services Representative

Job No: 557591; 04/30/2026

APPLICANT SERVICES REPRESENTATIVE

Administrative Support Assistant II Admissions/Enrollment Management

Salary Range : $3,565 - $5,092/Monthly (Budgeted Hiring Salary $3,565/Monthly)

Work Schedule : Full-Time, Monday-Friday, 8:00 a.m. to 5:00 p.m.; Occasional evening, or weekend, work may be required; non-exempt classification.

Essential Functions : Reporting to the Associate Director of Admissions, the incumbent is responsible for the processing of undergraduate and graduate application documents and responding to admissions-related inquiries. Responsibilities include: conducting applicant follow-up for the online Cal State Apply admission applications; assisting with the manual review and entry of paper applications; determining appropriate coding for transcripts and supporting documents; entering (scan and verify) application data into CMS (Content Management System) Student System; updating necessary screens/items as appropriate; following established entry and imaging procedures for documents preparing admission files for evaluations; assisting with data resolution and maintenance, student biographical/directory data updates and corrections, and data corrections; and reviewing admission appeal and application fee waiver requests. Additionally, the Applicant Services Representative will respond to inquiries from applicants, current students, staff and campus community, and assist in the training of others.

Required Qualifications & Experience : Equivalent to two years of general office experience, which included providing work direction or acting as a lead to lower-level staff. Data entry experience. Possess fundamental writing and presentation skills to effectively communicate standard information. Must possess the ability to understand standard office procedures; operate office equipment and computer applications; and perform basic arithmetic calculations. Must be able to respond to routine inquiries and explain standard policies and procedures to others. The position requires the individual to have the ability to follow established procedures, maintain a high level of accuracy and maintain cooperative working relationships. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Desired Qualifications : Experience working within a student services-oriented environment is highly desirable. Must be able to work independently and in a high pressure/high volume work environment, with public contact. Be a quick learner, multi-task oriented, and consistently demonstrate a positive attitude, professionalism, student-centered philosophy, and teamwork.

Closing Date : Review of applications will begin on May 15, 2026, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

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