Applicant Support Associate

We are Hiring: Associate Applicant Support (CX & Support Operations)

Obsessed with delivering exceptional customer experiences? We are looking for a proactive, solution-focused Applicant Support Associate to take full ownership of candidate queries and turn every interaction into a win!

If you thrive in fast-paced environments, love solving real-time problems across multiple channels, and know how to drive results, this role is for you.

What Youll Be Doing:

• Multi-Channel Query Resolution: Own incoming tickets, live chats, and outbound calls to solve applicant queries with speed and accuracy.
• End-to-End Problem Solving: Take full ownership of applicant issues, collaborating across internal teams to clear blockers and hit strict Turnaround Times (TAT).
• First-Contact Resolution: Dig into contact histories to provide comprehensive, all-in-one answersminimizing back-and-forth for the applicant.
• Proactive Stakeholder Management: Keep applicants updated ahead of time if timelines shift, ensuring full transparency.
• Document Follow-Ups & Upselling: Assist candidates in completing pending document requirements, or proactively showcase premium services (like Express processing) to speed up their journey.

What Were Looking For:

• Customer-First Mindset: You take pride in high-FCR (First Contact Resolution) rates and creating seamless applicant experiences.
• Top-Notch Communication: Clear, empathetic, and effective across written (chat/email) and verbal (phone) channels.
• Ownership & Initiative: You don't wait on the sidelines—if a ticket gets stuck, you hop on a call or coordinate with internal teams to resolve it.
• Agility & Sales Flair: Ability to pitch value-added services (like Express/Assist upgrades) where applicable is a huge plus!

Mode of Working: Work from Office

Years of Experience: 1-3 Years

Total CTC to be Offered: 3.5 LPA-3.83 LPA