Application Administrator

Start and build your career with BMG Outsourcing – one of the well-respected Australian-owned Outsourcing Companies with offices in Clark and Sydney, providing high-quality services to clients and promising careers to its employees.

The Applications Administrator is responsible for the administration, governance, coordination and first-level support of our AU Client Oracle Cloud platform across enterprise applications, including HCM, ERP and Finance.

The position works closely with functional administrators across HR, Finance and IT, as well as internal technical teams, external providers and Oracle Support, to triage, resolve and escalate issues appropriately. The role does not own business processes but ensures enterprise applications operate as secure, integrated, reliable and well-supported platforms.

• Schedule: Monday to Friday, 7 AM – 4 PM (PH Time)
• Work Set up: Work-from-Home
• Salary range: PHP 100,000 - 120,000

In this role, you will:

Oracle Platform Administration

• Administer Oracle Cloud environments across HCM, ERP and Finance, including platform configuration and routine application administration.
• Maintain Oracle configuration standards, administration procedures and supporting platform documentation.
• Monitor platform issues, risks and control concerns, coordinating resolution with the appropriate functional or technical teams.
• Support approved configuration changes, environment management and system deployments in accordance with governance requirements.

Environment & Release Management

• Coordinate Oracle quarterly updates, release schedules and associated implementation activities.
• Support regression testing with functional administrators and business users and track identified defects through to resolution.
• Coordinate production deployments and complete post-release validation activities.
• Maintain accurate release, testing and deployment documentation in accordance with change-control requirements.

System Administration & Helpdesk Support

• Provide first-level helpdesk support for Oracle, Microsoft 365, user accounts, devices, printers, connectivity and standard business applications.
• Receive, triage, troubleshoot and manage incidents and service requests, escalating complex issues to internal IT teams, functional administrators or external providers as required.
• Support user onboarding, offboarding, password management, Single Sign-On, application access, permissions and user-account changes in accordance with approved processes.
• Maintain accurate ticket records, monitor support queues and ensure requests are progressed within agreed service levels.

Enterprise Support & Automation

• Work with functional administrators across HCM, Finance and ERP to investigate application issues and support root-cause analysis.
• Liaise with Oracle Support, implementation partners, integration providers and internal technical teams to coordinate resolution of complex issues.
• Assist in the design, implementation and maintenance of automation solutions that improve operational efficiency and reduce manual processing.
• Support the transition of new functionality, system changes and automation solutions into operational support.

We're Looking for Someone Who has:

• Experience in Oracle Fusion Cloud administration, preferably across HCM, ERP and Finance.
• Experience providing first-level application or IT helpdesk support in an enterprise environment.
• Strong troubleshooting and problem-solving skills, with the ability to triage, resolve and appropriately escalate technical and application issues.
• Experience with Oracle security, user access, roles, permissions and identity management.
• Strong customer service, communication, coordination and stakeholder-management skills. Ability to work effectively with functional administrators, technical teams, vendors and end users across multiple business areas.

Why You’ll Love Working with Us:

Company-provided laptop + second monitor
Free HMO
Monthly Team Gratitude Celebrations, Year-end Party, & Summer Outing.
Welcome gift on Day 1
Coffee session on Day 1 (for hybrid and onsite employees)
Company Shuttle Service
Free Meals and Snacks
Generous vacation days, holidays, and sick leave to help you recharge.
DOLE Mandated Leave (Paternity Leave, Maternity Leave, 7 days SOLO Parent Leave, Magna Carta Leave, etc.)