Application Analyst

Location: Salisbury, NC

Duration: 22-weeks contract

Pay: $35.00 Hourly

Our Retail client with over $80B in annual revenue has over 2,000 stores, across 21 US states, with over 400,000 employees. This company is a leader in sustainable retailing with a passion for delivering excellence. By driving omni channel growth, efficiency in the shopping experience and continuing to develop with new technologies; this company is growing and developing continuing success. The leadership team strives for work-life balance for all its employees, with options for overtime if desired.

Job Description

The Solutions Delivery Analyst III role is designed to serve as a technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large-sized IT initiatives in partnership with the business driving value for our Brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third level production support, engage with engineers on as needed basis, follow up to ensure all business services are operationally stable, monitor supplier performance and execution. In addition, in this role the Solution Delivery Analyst III is responsible for making long-term recommendations for operational improvements and overseeing implementation of those recommendations to improve overall system stability for identified functional areas. This role is responsible for providing high quality technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations.

Responsibilities

• Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area.
• Coach and mentor members of the functional area to increase overall technical knowledge within the organization.
• Manage software and hardware deployments, including deployment scheduling, process, and validation.
• Manage and complete deployment package builds to address application and hardware updates.
• Responsible for leading primarily mid-to-scale projects including driving the below listed activities:
• Assist PMO with resource management allocation and budget management associated with assigned projects.
• Translate business needs identified by business and/or production owners into agile stories or waterfall business requirements.
• Partner with Solution Engineers to build out technical specifications that deliver on identified business requirements and outcomes.
• Work with business and QA to build test cases that ensure proper testing prior to production deployment.
• Execute assigned tasks during System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed.
• Work with Solution Engineers on failed test cases and any changes to technical specifications needed to meet solution outcomes.
• Partner with Service Delivery to complete RUN Book Documentation in preparation for production support turnover.
• Participate in Solution Implementation & Post-production Hyper-care Support.
• Responsible for third level technical support for application and systems services for a specifical functional area.
• Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower-level Solution Delivery Analysts on a frequent basis.
• Accountable and responsible for performance to deliver on technical support needs and service level expectations.
• Responsible for engagement with Engineers and Product Teams to ensure solution delivery and operational support needs are met and responsible for all technical engagement with senior SMEs and team
• Leads root cause analysis on complex issues and recommends and implements opportunities for continuous performance improvement of systems
• Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration changes and routine Operational changes for the services/applications within established standards
• Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams
• Responsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability
• Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed.

Qualifications

• Bachelor’s degree in Computer Science, CIS or related field (or equivalent related work experience).
• 5 or more years of equivalent experience in relevant jobs or field of technology.
• Experience in an advanced role or technical capacity, leading teams directly or indirectly.
• Experience directly guiding, training or onboarding team members in relevant technologies, capabilities or skills.
• Master the use of professional concepts and functional expertise.
• Work independently on mid-to-large projects with minimal direction required,
• Strong knowledge and understanding of Batch Scripting, SQL and Excel.

Preferred Qualifications

• Master’s degree in relevant field of study.
• Additional training or certifications in relevant fields of study.
• Experience in Agile teams and Product/Platform based operating model.
• Experience in leading teams or advancing technical capability in teams.
• Experience in retail or grocery preferred.
• Experience with point-of-sale (POS) systems. Preferably NCR StoreLine, NCR POS EX, or Toshiba ACE 4690.

Category Code: JN008

Seniority Level: Mid-Senior