Application Analyst

About the role

As part of the Operations Applications team, this role will work with the Operations Applications Lead to provide high quality operational and IT support to all staff. Ensuring beneficial changes are made with minimum disruption to services while ensuring operational integrity. This role is responsible for utilizing data analysis, business acumen, and project management skills to drive operational excellence and support strategic initiatives.

Key responsibilities

• Basic configuration and application administrative functions (SAX, Jira, E-Claims, Zendesk)
• Provide first and second level operational support for staff
• Application administration
• Assisting in system analysis, design, development, and testing activities
• Providing support in developing, implementing, and testing releases and system upgrades
• Reviewing and analyzing outputs of reporting to interpret findings
• Using critical thinking and attention to detail to pinpoint discrepancies and investigative skills to resolve

About you

• Diploma/Bachelor's degree in Information Technology, Management Information Systems, or related field
• Proven experience as an Application Analyst, with a focus on SQL, system administration and 2nd level support
• Ability to work both independently and within a team
• Result driven, proactive, self-motivated and a team player
• JIRA and Confluence – Practical experience with JIRA and Confluence is required
• Good planning and organization skills in order to meet timescales
• Excellent interpersonal and communications skills (verbal and written)
• Ability to lead in an environment of change
• Excellent analytical and problem-solving skills
• Sound knowledge in System Administration
• Strong knowledge in SQL and 2nd Level Support

About us

Europ Assistance, part of the Generali Group, is the pioneer of assistance and has been providing best in class services for 60 years. Our core services include Travel & Medical Assistance, Home & Motor Assistance and Health Assistance.