Application Analyst

Application Analyst

Duration: 8 months

Rate: $60-$90/hr, w2

Location: hybrid in Boston

Job Description:

The Application Analyst provides subject matter expertise and operational support for critical technology services and provide Tier 2 support to related applications. The Application Analyst is responsible for the operations and maintenance of their business service(s).

The ideal candidate is an energetic, quick learner who possesses superior interpersonal and communication skills. They have experience effectively consulting with business partners, developing and delivering a wide variety of technology solutions in a high-touch, enterprise level environment. They have excellent listening and critical thinking skills and exhibit the ability to understand current processes and requirements and identify new tools or ways of working to achieve objectives. They possess superior maturity, professionalism, and judgement.

Responsibilities:

• Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents
• Diagnose, escalate, and resolve incidents for assigned service(s), which could incorporate a combination of custom-built and third-party products
• Collaborate with a matrixed team of full-time staff and temporary workers who provide day-to-day operational support services for their service(s)
• Provide Tier 2 support to applications
• Ensure regular communication with all involved partners, stakeholders, and the community about current status of projects, as well as what is on the product horizon
• Collaborate with business and IT stakeholders on product life cycle of assigned services and applications from product requirements to feature/function adoption, including oversight of relevant execution plans
• Complete other responsibilities as assigned

Nice to Have:

• StarRez, Jira, ServiceNow, and Smartsheet