Talent Groups

POSITION SUMMARY:
The Enterprise Support Specialist II provides Tier 2 support for enterprise information systems that support operations, including Oracle Fusion, Oracle Cloud WMS, and related platforms. This role is responsible for troubleshooting system issues, supporting integrations, and maintaining application performance and reliability.
JOB DUTIES:
Core Competencies
<ul>
<li>Strong knowledge of enterprise applications (Oracle Fusion ERP/SCM/HCM or similar platforms)</li>
<li>Technical proficiency in SQL, REST APIs, and system integrations</li>
<li>Analytical thinking and problem-solving skills</li>
<li>Understanding of business processes and system alignment</li>
<li>Effective written and verbal communication across technical and non-technical audiences</li>
<li>Ability to manage multiple priorities in a fast-paced environment</li>
<li>Strong organizational and time-management skills</li>
<li>Collaboration and cross-functional teamwork</li>
<li>Mentorship and knowledge sharing capabilities</li>
<li>Commitment to continuous improvement and operational excellence</li>
</ul>
Documentation &amp; Training
<ul>
<li>Develop and maintain system documentation, SOPs, and training materials.</li>
<li>Provide mentorship and support to Tier 1 IS staff and end users.</li>
<li>Facilitate knowledge transfer and user training sessions.</li>
</ul>
Vendor &amp; Stakeholder Coordination
<ul>
<li>Coordinate with vendors (e.g., Oracle) and support partners to resolve complex issues.</li>
<li>Collaborate with internal stakeholders to prioritize and manage system needs.</li>
</ul>
Operational Support
<ul>
<li>Manage multiple support requests, projects, and operational tasks simultaneously.</li>
<li>Participate in after-hours on-call rotation as required.</li>
<li>Perform additional duties as assigned.</li>
</ul>
EDUCATION:
Required
<ul>
<li>Bachelor’s degree in Computer Information Systems, Information Technology, Computer Science, or related field</li>
</ul>
Experience
<ul>
<li>3–5 years of experience supporting enterprise applications</li>
<li>OR</li>
<li>5–7 years of experience supporting enterprise applications in lieu of degree</li>
</ul>
Preferred
<ul>
<li>Experience in healthcare or supply chain environments</li>
<li>Experience with Oracle or Microsoft SQL</li>
</ul>

Application Analyst (Supply Chain ERP)

Application Analyst (Supply Chain ERP)

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