Application & IT Operation Support Analyst (Multiple headcounts)

Job Overview:

Reporting to the Solution Manager, the Application & IT Operational Support Analyst / Officer is responsible for supporting, operating, and enhancing the enterprise Event Management & Registration System and related technologies to ensure smooth event operations.

Key Responsibilities

Event Operations and Onsite Support

• Provide onsite technical support at various event venues for over 40 events per year, including system setup, configuration, testing, and troubleshooting.
• Support pre-event and post-event activities, including inventory control, logistics coordination, and data reconciliation.
• Coordinate equipment and onsite IT infrastructure arrangements with external vendors and internal teams.

Application Support and Maintenance

• Maintain and support the core event management systems and related applications to ensure stable, secure, and reliable operations.
• Monitor system performance and assist in resolving application, data, network, and hardware issues.
• Collaborate with in-house development teams or vendors on application enhancements, system maintenance, troubleshooting, user acceptance testing (UAT), and operational readiness.
• Handle local and overseas user enquiries, tracking business requirements and operational issues through to full resolution.

Reporting, Data Validation, and Documentation

• Prepare operational, management, standard, online, and ad-hoc reports.
• Validate report figures through data quality checks, reconciliation, analytics, and confirmed attendance records.
• Maintain technical documentation, standard operating procedures (SOPs), guidelines, and knowledge transfer materials.

Job Requirements

• Education: Higher Diploma or above in Computer Science, Information Technology, or a related discipline.

• Experience: At least 1 year of experience in IT system support or application development, with hands-on exposure to networking and printer setup.

• Database Skills: Solid experience with MongoDB queries and aggregation pipelines.

• Technical Proficiency: Practical knowledge of iPads, laptops, networking equipment, Raspberry Pi, and printer configurations.

• Event Operations: Prior experience in event-based operations and onsite IT support is an advantage.

• Bonus Exposure: Experience with cloud/development platforms (AWS, Node.js, RESTful APIs, DevOps, Linux, GitLab CI) or mobile app environments (Android, iOS) is a plus.

• Soft Skills & Attributes:

  • Strong verbal and written communication skills.
  • Ability to work under pressure and meet tight project schedules.
  • Willingness to work overtime during peak event periods.
  • Self-motivated, proactive, and capable of working independently.