Application and Production Support Engineer

Roles and Responsibilities:
 As a production support engineer, you would be responsible for your team- for resolving the production support issues within a given SLA.
Build functional knowledge of the system under support and ensure effective troubleshooting of support tickets raised by the customer.
 Build a knowledge base of issues and effective fixes for the same.
 Responsible for identifying issues that require permanent code fixes and ensure tracking of the same till delivery from the implementation team.
 Responding to incidents and coordinating with the infrastructure, network and other teams to resolve issues. Responsible for monitoring and responding to open tickets submitted through an incident management system.
 Keeping are cordof configuration changes and scheduling application updates. 
 Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
 Develop scripts and work with a team to automate repeatable manual tasks.
 Responsible for troubleshooting and resolving application or infrastructure issues.
 Proactively monitor logs to identify RCA of issues.

 Skills Required:
 Knowledge of OS Linux(RHEL6+) and Windows.
 Deep Knowledge of SQL Queries
 Deep Knowledge of Shell Scripting (LINUX), parsing, scheduling, port forwarding etc.
 Knowledge of log monitoring and correlation to what is wrong with the deployment.
 Have functional knowledge of Loan Origination Systems.
 Hands on Experience on Java, Oracle, SQL, MySQL and performance tuning.
 Knowledge on Patch deployments and App/web layer configurations (Nginx, Apache tomcat , Jboss ) . Knowledge on SDLC Excellent written & verbal communication Good analytical and problem-solving abilities Good team player with the ability to deliver within schedules