Application and VIP Onsite Support Engineer

Responsibilities:

·       Provide onsite IT support for end users, including hardware, network, printers, meeting rooms, M365, business applications and hotel systems.

·       Provide VIP onsite support for senior executives and key users, ensuring fast response, clear communication and high-quality service.

·       Troubleshoot application and system issues beyond basic user support, coordinate with vendors, follow up on root cause analysis and support solution evaluation.

·       Support cloud migration, system upgrades, cutover activities and post-migration stabilization for systems such as HRIS, eCasual, MBT Procurement and Flex Accounting.

·       Support endpoint refresh, device hardening, access control reviews, patching coordination and basic cybersecurity controls.

·       Support infrastructure and network activities, including firewall, switch, Wi-Fi, NAS, cabling, UPS, dual-WAN, internet resilience and cloud access reliability.

·       Assist with Entra and Wi-Fi First implementation, network segmentation, hardening, infrastructure design review and implementation support.

·       Document network design, configuration, operational procedures and handover materials.

·       Escalate complex issues properly and coordinate with internal teams or external vendors when needed.

·       Support smooth transition, handover and knowledge transfer from the current engineer.

Requirements:

·       Hands-on experience in onsite IT support, covering end-user devices, network, printers, meeting rooms, M365 and business applications.

·       Experience in application troubleshooting, incident handling, vendor coordination, root cause follow-up and solution evaluation.

·       Basic knowledge of infrastructure and network support, including firewall, switch, Wi-Fi, NAS, cabling, UPS and internet connectivity.

·       Experience supporting system migration, cloud migration, system upgrade or cutover activities is preferred.

·       Understanding of endpoint management, device hardening, patching, access control and basic cybersecurity controls.

·       Good documentation skills for network design, configuration, operational procedures and handover materials.

·       Strong service mindset, good problem-solving skills and ability to support VIP users professionally.

·       Fluent in both English and Chinese, and comfortable working in a multinational language environment. Interview will be conducted in English.

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***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.