Application Closer

Application Closer – Real Estate & Property Management

Job Summary

The Application Closer is responsible for managing and following up on prospective tenants throughout the rental application process, ensuring applications are completed accurately, required documents are collected, and qualified applicants are successfully moved toward approval and lease execution.

This role requires strong communication, organization, follow-up, and customer service skills. The Application Closer works closely with the Leasing, Property Management, Showing Agent, and Management teams to ensure a smooth and efficient application process from initial inquiry through approval and move-in.

Key Responsibilities

• Follow up with prospective tenants who have expressed interest in available properties.
• Contact applicants through phone, email, SMS, and other approved communication channels.
• Assist prospective tenants with completing rental applications and submitting required information.
• Explain application requirements, processes, fees, and next steps clearly to applicants.
• Monitor pending applications and consistently follow up to obtain missing information or documentation.
• Review submitted applications for completeness and coordinate with the appropriate team for processing and verification.
• Coordinate with applicants regarding missing, incomplete, or incorrect documents.
• Maintain accurate and up-to-date applicant records in the company's systems.
• Track application status and ensure timely follow-ups until the application is completed, approved, withdrawn, or declined.
• Coordinate with Showing Agents and Leasing teams regarding applicants who have viewed properties and are ready to apply.
• Communicate application updates and next steps to applicants in a professional and timely manner.
• Assist in converting qualified leads and applicants into completed rental applications and executed leases.
• Schedule calls, property showings, follow-ups, and other appointments as needed.
• Escalate application concerns, exceptions, or issues to the appropriate manager or department.
• Maintain confidentiality when handling applicant personal information and documentation.
• Follow company policies, procedures, and applicable application and leasing guidelines.
• Meet assigned performance targets, follow-up requirements, and application conversion goals.
• Perform other related duties and responsibilities as assigned by management.

Lead & Applicant Management

The Application Closer is expected to actively manage assigned leads and applicants by:

• Contacting new prospects promptly.
• Understanding the applicant's rental needs and property preferences.
• Following up after property showings or inquiries.
• Encouraging qualified prospects to complete the application.
• Assisting applicants throughout the application process.
• Following up on missing documents or information.
• Coordinating with the appropriate team regarding application review.
• Maintaining consistent communication until the application reaches its final status.
• Helping move approved applicants toward lease signing and move-in.

Qualifications

• Previous experience in real estate, property management, leasing, sales, customer service, or a related field preferred.
• Strong verbal and written English communication skills.
• Excellent follow-up and customer service skills.
• Comfortable making frequent phone calls and communicating with prospective tenants.
• Strong organizational and time-management skills.
• Ability to manage multiple applicants and follow-ups simultaneously.
• Detail-oriented and able to accurately handle documents and applicant information.
• Comfortable working with CRM, property management, communication, and scheduling platforms.
• Ability to work independently while coordinating effectively with internal teams.
• Previous experience with rental applications, leasing, tenant screening, or property management is an advantage.

Preferred Skills

• Lead follow-up and conversion
• Sales and closing skills
• Customer service
• Tenant communication
• Application processing
• Appointment scheduling
• Data entry and recordkeeping
• CRM and property management systems
• Email and phone communication
• Problem-solving and conflict resolution
• Time management and organization

Compensation : $5-$6 an hour

Performance Expectations

The Application Closer is expected to maintain timely communication with applicants, consistently follow up on pending applications, keep accurate records, and contribute to the successful conversion of qualified prospects into completed applications and leases.

The employee/contractor may also be assigned additional responsibilities or tasks at the discretion of management based on business needs.

Pay: Php30,000.00 - Php40,000.00 per month

Work Location: Remote