Application Configuration Specialist - SF LMS - EY Global Delivery Services

Application Config Specialist - SF LMS

Job Summary:

AE Config Lead will have full responsibility for the delivery of LMS solutions end-to-end working with Project Manager, QA resources and integration team

Essential Functions of the Job:

• Leadership: Ability to inspire, guide, and mentor consultants throughout complex project lifecycles.
• Configure SAP SuccessFactors Learning solutions aligned with organizational learning, compliance, and development strategies.
• Translate business, HR, and L&D requirements into scalable learning structures, curricula, assignments, and workflows.
• Support activities including enhancements, releases, data migration, testing, and production support.
• Integrate SAP SuccessFactors Learning with other SuccessFactors modules and enterprise systems using standard integration patterns.
• Integration with third-party applications.
• Collaborate with HR, IT, and analytics teams to ensure consistent learner data and reporting foundations.
• Understand AI concepts such as recommendations, automation, and intelligent insights at an applied level, without owning model design.
• Support reporting using Plateau reports / Stories.
• Work closely with HR, L&D stakeholders, and technical teams.
• Prepare functional documents, test scenarios and Configuration workbooks.
• Manage content integration (SCORM/AICC packages).
• Ensure compliance with enterprise SDLC, data privacy, security, and responsible AI guidelines.
• Apply AI assisted techniques to improve learning recommendations, completion tracking, and operational insights.
• Leverage pre built AI capabilities within SAP and adjacent platforms (e.g., intelligent recommendations, automation, insights) to enhance learning outcomes.

Analytical/Decision Making Responsibilities:

• Demonstrate, by example, in-depth knowledge of the EY competency principles and practices, including coaching, learning and mentoring.
• Leader and team player – sets example for business analysts and others to follow
• Create an open, honest, accountable and collaborative team environment

Knowledge and Skills Requirements:

• SAP SuccessFactors Learning configuration and delivery expertise.
• Strong understanding of learning management, compliance, and development processes.
• Exposure to other SuccessFactors modules (e.g., Employee Central and Talent Modules).
• Configure learning items, curricula, programs, certifications, and compliance training.
• Handson LMS integrations with HR Core, Recruiting, Onboarding.
• Strong knowledge on OCN integration with external content providers.
• Experience in LMS imports.
• Experience in custom reports and dashboards for learning analytics (SAC/ORD).
• Experience using AI assisted tools or copilots for delivery, analysis, or documentation.
• Working knowledge of automation or intelligent insights in L&D contexts.
• Experience with reporting, learning analytics, or content strategy.
• Good knowledge of learning processes and compliance training
• Strong communication and documentation skills.

Other Requirements:

• Excellent communication.
• Interpersonal skills to interact with business users and provide training/support.

Job Requirements:

Education:

• A degree in Computer Science and/or a business related degree or equivalent work experience

Experience:

• Minimum of 10+ years experience in SuccessFactors Learning Management.
• Minimum 5+ End to End implementation experience or support projects in SF LMS .
• Experience in global HR/talent management processes.
• Work experience in a professional services industry preferred.

Certification Requirements:

• SAP Certified – Learning Management.
• At least one additional Talent Management module.