Application Developer

URGENT HIRING GENESYS WDE ENGINEER / DEVELOPER

Location: Bangalore
Experience: 49 Years
Role: Genesys WDE Engineer / Developer
Domain: Contact Center / Customer Experience / Genesys

Mandatory Skills

Genesys WDE, Genesys Configuration, Genesys Engage, Genesys On-Premise Architecture, Genesys Production Support & Troubleshooting

Job Description

We are looking for a Genesys WDE Engineer/Developer with strong hands-on experience in Genesys Workspace Desktop Edition (WDE) and Genesys on-premise configuration.

The candidate should have strong knowledge of Genesys architecture and experience in configuring, supporting and troubleshooting WDE and related Genesys platform components.

Must Have

• Strong hands-on experience with Genesys WDE (Workspace Desktop Edition)

• Strong experience in Genesys configuration and administration in an on-premise environment

• Good understanding of Genesys Engage / On-Premise Architecture

• Experience configuring:

• Applications

• Agents

• Places

• DNs

• Application Options

• Connections

• Genesys Objects

• Understanding of voice and email interaction lifecycles

• Knowledge of routing and agent desktop behavior

• Strong troubleshooting using Genesys application logs and configuration analysis

• Working knowledge of:

• Configuration Server

• SIP Server / T-Server

• Interaction Server

• URS

• Stat Server

• Management Layer

• Solution Control Server

• Strong analytical and troubleshooting skills

Role Focus

The primary focus will be on Genesys WDE, Genesys configuration, production support and troubleshooting.

Candidates with additional C#/.NET development and WDE customization experience will be preferred.

Location: Bangalore
Experience: 4–9 Years

Interested candidates can share their updated CV with:

1. Total Experience
2. Relevant Genesys Experience
3. Notice Period
4. Current Location
5. Current CTC
6. Expected CTC

Share your CV for immediate [email protected]

Regards,
Akshay
Net Connect Global