Application Developer - Contact Center

*Application Developer - Contact Center*

contract basis thirdparty payroll artech

*JP:* IBMFG2JP00041736

*Client:* IBM

*Payroll:* Artech

*Location:* Bangalore

*Interview:* Face to Face

*Budget:* 12 LPA Max

*Total Experience:* 4+ Years

*Relevant Experience:* 3+ Years

MANDATORY SKILLS

* Genesys WDE (Workspace Desktop Edition)

* Genesys Configuration

* Genesys Engage / On-Premise Architecture

JOB DESCRIPTION

We are looking for a *Genesys WDE Engineer/Developer* with strong hands-on experience in Genesys WDE and Genesys on-premise configuration. The candidate should understand the overall Genesys architecture and be able to configure, support, and troubleshoot WDE and related platform components.

MUST-HAVE SKILLS / EXPERIENCE

* Strong hands-on experience with *Genesys WDE*.

* Strong experience with *Genesys configuration and administration* in an on-premise environment.

* Good understanding of *Genesys Engage / on-premise architecture* and end-to-end interaction flows.

* Experience configuring applications, agents, places, DNs, application options, connections, and related Genesys objects.

* Understanding of voice and email interaction lifecycles, routing, and agent desktop behavior.

* Ability to troubleshoot issues using Genesys application logs and configuration analysis.

* Working knowledge of *Configuration Server, SIP Server/T-Server, Interaction Server, URS, Stat Server, Management Layer, and Solution Control Server*.

* Strong troubleshooting and analytical skills.

GOOD-TO-HAVE SKILLS

* Development experience with *C# and .NET Framework*.

* Experience developing, maintaining, or troubleshooting *WDE customizations*.

* Knowledge of *Genesys SDKs/APIs* and WDE extension/customization frameworks.

* Experience with *WPF/XAML*.

* Experience integrating WDE with enterprise/backend applications.

Pay: From ₹1,200,000.00 per year

Work Location: In person