Application Engineer

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- being responsible for the product management of all HIS/Mechatronic products of SEW Indonesia

• actively monitor and support the sales department to achieve the annual company targets in the field of HIS/Mechatronic products

• acting as point of contact between SEW-Eurodrive worldwide offices for HIS/Mechatronic products

• manage relevant documentation (incl. user manuals, success stories, technical specs etc.) and provide Ad-hoc reporting for relevant product groups

• supporting marketing campaigns, e.g. through direct marketing, by participating in trade shows or creating marketing materials

• collaborate with customers to understand their technical requirements / innovation needs

• develop and build demonstration systems (prototypes) for the purpose of in-house evaluation and testing them

• customize existing HIS/Mechatronic products to customer's external conditions

• develop new business opportunities through reviewing industry trends and understanding industry needs in the market

• create feasibility analysis and evaluation of future product ideas for executives

 serve as a point of contact for customers seeking technical assistance to foster long-term partnerships

• troubleshoot and diagnose technical issues, providing timely and effective solutions

• develop and provide technical training modules for your customers

• provide guidance on how to integrate the product seamlessly into existing products / workflows

• carry out customer visits and present customized solutions to their problems

• build and maintain strong relationships with customers by understanding their evolving technical needs

• Ensure competency level in all Mechatronics products in the company is met.

• Part of trainer team in Drive Academy South East Asia (DA-SEA)