Application Engineer

Who You Are:

You are a technically minded, customer-focused professional with a strong understanding of commercial refrigeration systems and the needs of food retailers. You are comfortable working with customers, engineers, vendors, and internal teams and can translate customer requirements into effective refrigeration solutions.

You are detail-oriented, organized, and able to manage multiple projects and priorities while maintaining a high level of customer service. You are also comfortable working in a fast-paced environment, traveling as needed, and providing on-site support.

You bring a positive attitude, are open to coaching and constructive feedback, and take pride in developing strong customer relationships.

What You’ll Do:

• Work with third-party engineers, customers, vendors, and outside sales representatives to determine customer requirements and specifications for projects.
• Review customer requirements and determine the appropriate application of Arneg products and refrigeration systems.
• Generate customer legend sheets, specifications, and related project documentation.
• Perform heat load calculations to determine facility refrigeration requirements.
• Perform heat transfer and thermodynamic analysis associated with the sizing and selection of refrigeration equipment, piping, and control valves.
• Develop complete, end-to-end proposals for refrigeration systems, including racks, gas coolers, compressors, condensers, evaporators, controls, and ancillary equipment.
• Ensure proposed refrigeration systems are appropriately applied to meet customer expectations and project requirements.
• Serve as a technical consultant to customers for new store installations and full-store remodels, helping identify and develop the best refrigeration solutions.
• Interface and communicate effectively with internal and external customers, including engineering, manufacturing, procurement, sales, and marketing teams.
• Design and recommend products and systems that meet requirements for quality, cost effectiveness, energy efficiency, customer needs, company standards, and other competitive factors.
• Review contract documents and conduct job surveys as needed.
• Coordinate and support customer requests for on-site equipment start-up assistance.
• Maintain current knowledge of Arneg products, including installation, operation, maintenance, service, and control systems.
• Develop and maintain strong, professional customer relationships.
• Support sales and service activities by effectively managing customer interactions and project requirements.
• Communicate project information and requirements clearly to appropriate internal departments.
• Travel as required to support customers, projects, installations, and equipment start-ups.
• Perform other duties and responsibilities as assigned.

What You’ll Bring to the Table:

• Work with third-party engineers, customers, vendors, and outside sales representatives to determine customer requirements and specifications for projects.
• Review customer requirements and determine the appropriate application of Arneg products and refrigeration systems.
• Generate customer legend sheets, specifications, and related project documentation.
• Perform heat load calculations to determine facility refrigeration requirements.
• Perform heat transfer and thermodynamic analysis associated with the sizing and selection of refrigeration equipment, piping, and control valves.
• Develop complete, end-to-end proposals for refrigeration systems, including racks, gas coolers, compressors, condensers, evaporators, controls, and ancillary equipment.
• Ensure proposed refrigeration systems are appropriately applied to meet customer expectations and project requirements.
• Serve as a technical consultant to customers for new store installations and full-store remodels, helping identify and develop the best refrigeration solutions.
• Interface and communicate effectively with internal and external customers, including engineering, manufacturing, procurement, sales, and marketing teams.
• Design and recommend products and systems that meet requirements for quality, cost effectiveness, energy efficiency, customer needs, company standards, and other competitive factors.
• Review contract documents and conduct job surveys as needed.
• Coordinate and support customer requests for on-site equipment start-up assistance.
• Maintain current knowledge of Arneg products, including installation, operation, maintenance, service, and control systems.
• Develop and maintain strong, professional customer relationships.
• Support sales and service activities by effectively managing customer interactions and project requirements.
• Communicate project information and requirements clearly to appropriate internal departments.
• Travel as required to support customers, projects, installations, and equipment start-ups.
• Perform other duties and responsibilities as assigned.

What You'll Bring to the Table

• Bachelor's degree in Mechanical Engineering, Engineering, or a related field; equivalent relevant experience may be considered.
• Strong understanding of commercial refrigeration systems, components, and applications.
• Understanding of food retailer operations and refrigeration requirements.
• Ability to read and interpret store layout drawings, fixture plans, and related technical documents.
• Experience with heat load calculations, refrigeration equipment selection, and system application preferred.
• Strong verbal and written communication skills with the ability to communicate effectively with customers and internal teams.
• Strong customer service and relationship-building skills.
• Comfortable and professional when interacting with customers, engineers, vendors, and other business partners.
• Strong attention to detail and organizational skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Willingness and ability to travel approximately 40–50% as business needs require.
• Willingness and ability to coordinate and support equipment start-up activities.
• Positive attitude and willingness to accept coaching and constructive feedback.
• Must be legally authorized to permanently work in the United States.
• Must be able to work at the Arneg USA facility in Lexington, NC.

Physical Requirements:

This position requires regular use of hands and fingers, walking, standing, stooping, bending, and kneeling. The employee must be able to regularly lift and/or move items weighing up to 10 pounds. The position may also require occasional travel to customer locations, job sites, and equipment installation or start-up locations.

What We Offer

Arneg offers a competitive compensation and benefits package, including:

• Competitive Pay
• Paid Vacation
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Matching
• Company Laptop
• Opportunities for professional growth and development

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Arneg USA reserves the right to modify, add, or remove duties and to assign other duties as necessary. Employment with Arneg USA. is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Arneg USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) 6% Match
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person