Application Engineer

About the role

Lead application development, model building, customer training, field support, and cross-functional collaboration to drive solution adoption and long-term customer success.

Key responsibilities

• Conduct feasibility analysis to identify and evaluate potential industries and use cases for NIR technology application
• Research, explore, and validate new application areas to expand NIR deployment and market reach
• Provide technical expertise in NIR applications, calibration, multivariate modelling, method validation, and performance troubleshooting
• Support NIR data collection, model development, optimisation, validation, and successful implementation at customer sites
• Deliver pre-sales technical support to the sales team, translating customer needs into tailored technical solutions
• Conduct product demonstrations, technical presentations, customer training sessions, workshops, and on-site application assessments
• Build and maintain strong, trusted technical relationships with customers and channel partners
• Perform on-site visits and fieldwork to support installations, commissioning, technical assessments, troubleshooting, and application rollout projects
• Deliver equipment commissioning/debugging, modelling training, and operational guidance to customers
• Coordinate with Headquarters, R&D, and engineering teams to resolve complex application challenges and drive continuous product improvement

Requirements:

• Bachelor's degree or higher in Chemistry, Chemical Engineering, Biology, Food Science, Agriculture, or a related science/engineering discipline
• Minimum 2 years of experience in field applications, application engineering, technical support, or analytical instrumentation
• Solid knowledge of conventional chemical analysis methods
• Hands-on experience with Near-Infrared (NIR) spectroscopy, calibration modelling, or chemometrics is highly preferred
• Industry background in analytical instrumentation, agriculture, grain, animal feed, or food processing is an advantage
• Strong analytical thinking, problem-solving, and decision-making skills
• Excellent verbal and written communication, with the ability to explain complex technical concepts clearly to technical and non-technical audiences
• Customer-focused, proactive, and diligent
• Proven teamwork, accountability, and interpersonal effectiveness
• Fluent in English
• Willing and able to travel up to 75% of the time across Thailand and the region