Application Engineer, IT

About Us

HL Assurance Pte. Ltd. (HLAS) is a licensed insurance company in Singapore since 2012 and a subsidiary of Hong Leong Financial Group Berhad (HLFG). As a member of the Hong Leong Group, we're part of a leading conglomerate with diversified businesses across Asia, Europe, North America, and Oceania.

We are looking for a skilled and proactive Application Engineer to support, maintain, and enhance our IT applications. This role involves working across the entire software development lifecycle (SDLC), from development to deployment and ongoing system improvements.

 The ideal candidate will have strong technical expertise, experience in application support and troubleshooting, and the ability to collaborate effectively with both internal teams and external vendors. This role plays a critical part in ensuring the stability, performance, and scalability of our IT applications to meet business needs.

Application Engineer

Main Responsibilities

1. IT Application Maintenance and Enhancement

• Involve in all stages of software development life cycle (including maintenance and enhancement)
• Develop, test, integrate and deploy application modules
• Handle proper documentation in all application related changes
• Support and update SIT, UAT and User operational manual
• Responsible to handle all application procedures in all system

2. User Focus and Support Operations

• Provide support to users to configure access to applications and troubleshoot application issues
• Support and maintain existing applications (Web, Windows Clients)
• Support annual Business Continuity Exercise

3. IT Application Projects

• Lead and coordinate all IT application projects to drive to completion
• Liaise with application vendor and internal support team for all application related projects
• Conduct proper planning with vendor to lead and support project

Requirements

1. Qualifications

• A recognized Diploma or Degree in Computer Science, Information Technology or relevant/ related qualification

2. Experience

• At least 2-3 years of relevant working experience preferably in insurance industry

3. Skills & Competencies

• Practical experience in:

  • Objected-Oriented and Service-Oriented design and development
  • Net (C#) with WPF UI
  • SQL (MSSQL/MySQL/MongoDB)
  • For Querying, Manipulating Data and working with tables
  • For SQL Server Administration tasks such as granting permissions, creating and restoring backups
  • ReactJS
  • React Native / Flutter
  • PHP
  • REST API
  • CMS (Content Management System)
  • CRM (Customer Relationship Management System)

• Familiar with:

  • IIS Administration and Configuration
  • Troubleshooting HTTP Error Codes
  • Git and TFS Source Controls

• Good to have knowledge in:

  • HTTPS/SSL Cert Management
  • Using Ticketing/Service desk systems
  • Event Sourcing
  • Dependency Injection and Inversion of Control

4. Personal Attributes

• Strong analytical and problem-solving skills
• Familiar with application migration process and able to do project planning for new and existing project development
• Fast learner, able to work independently and as a team player
• Strong analytical and problem-solving skills
• Good communication and interpersonal skills
• Comfortable in sharing knowledge through verbal and written instructions

Performance Indicators

• Meeting SLAs defined for support tickets
• Meeting SLAs defined for changes and enhancements
• Delivery of projects within planned timeline and cost

Reporting Structure

• Reports to: Head of IT

Other Information

• 5-day work week (9 am - 6 pm)
• **Working Location: HLA Holdings Sdn Bhd,**Level 1, Tower B, PJ City Development, No. 15A, Jalan 219, Seksyen 51A, 46100 Petaling Jaya, Selangor.

Your Career, Our Passion - COME JOIN US NOW!
Interested applicants, please forward your detailed resume, stating qualifications, reason for leaving each employment, work experience, availability, current and expected salaries.

We regret that only shortlisted candidates will be notified.