Application Engineer Technical Support

About the Company
Embitel Technologies is a Volkswagen AG (VW) Group Company. VW is a German multinational automotive manufacturing corporation headquartered in Wolfsburg, Germany. VW is one of the world’s largest automaker by sales. VW sold 10.9 million vehicles in 2019. The group comprises of 12 brands from seven European Countries: Volkswagen, Audi, Lamborghini, Porsche, Bugatti, Bentley, Ducati (motorcycles), Skoda, SEAT, Scania, MAN and Volkswagen commercial vehicles.

Job Description:

• Experience in of application engineering support, technical support to domestic and global users.
• Strong technical background in technical support handling Tier 2 and Tier 3 issue resolution - includes code understanding and debugging if needed.
• Know to problem solving mechanisms, Root Cause Analysis methods
• Good troubleshooting and analysis skills. Keep track of all ongoing tickets and achieve SLAs.
• Basic understanding on how to perform Communication traces analysis. Protocol worked on CAN, J1939, UDS and XCP etc.
• Read Logs,  handling mobile application support would be added advantage.
• Working in automotive domain would be added advantage.
• Experience of working in geographically distributed and culturally diverse workgroups with strong team play and collaborative skills
• Computer Programming languages like Android Programming, Java and Scripting languages, PL/SQL or basic programming will be added advantage.
• Experience with projects in multiple technologies and functions.
• Excellent written and verbal communication skills
• Experience in representing data in form of reports/charts.
• Good to have experience in supporting software application on different OS windows/ mobile OS and apps on Android and iOS.

Working with Embitel

• Freedom to challenge norms, make mistakes, learn and grow
• There is no ‘I’ in word ‘Team’ and no hierarchy at Embitel
• Employees of Embitel are partners of our excellence and growth. And they are at the core of
  organization’s Mission and Vision

To explore an exciting & progressive Career development at Embitel India:

• Visit us at: www.embitel.com
• Follow us at https://www.linkedin.com/company/embitel-technologies-india