Application Help Desk Technician

An Arma Opportunity

ARMA, a GDIT company, supports some of the most complex programs within Special Operations Forces (SOF).

Clearance Level

Secret

Category

Technical Support Services

Location

Tampa, Florida

(Onsite Workplace)

Key Skills For Success

Computer Hardware

Information Management

Operating Systems (OS)

**REQ#:**RQ225695

**Public Trust:**None

**Requisition Type:**Regular

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

MEANINGFUL WORK AND PERSONAL IMPACT

As a Help Desk Technician, you will play a critical role in driving success and innovation. Our work depends on a Help Desk Technician joining our team to support an internet-based program in Tampa FL by working with a team of software developers, data engineers, and data scientists to create, refine, monitor, and manage information management approaches and platforms. You will manage existing platforms and support the development of new capabilities to collect and manage data in support of social media operations.

• Provide Tier 1/Tier 2 technical support and resolve user hardware, software, and access issues.

• Manage help desk tickets, troubleshoot problems, and maintain support documentation.

• Administer SharePoint sites, libraries, permissions, workflows, and document management processes.

• Manage user accounts, access requests, onboarding/offboarding, and security permissions.

• Create and maintain user guides, knowledge articles, and SharePoint documentation.

• Perform system maintenance, software installations, and IT asset tracking.

• Coordinate with system administrators and cybersecurity teams to resolve technical issues.

WHAT YOU’LL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician must have:

• Education: Bachelor’s Degree in related field
• Experience: 0+ years of related experience
• Technical skills: Basic computer troubleshooting, Microsoft Office applications, Windows operating systems, user account support, Microsoft SharePoint fundamentals, Microsoft 365 applications, ticketing systems, hardware/software support, network troubleshooting basics, and technical documentation.

Security clearance level: Active DoW SECRET clearance required

Location: Customer Site (Tampa, FL).

GDIT IS YOUR PLACE:

At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in intelligence at GDIT and you’ll find endless opportunities to grow alongside

#armajobs

Work Requirements

Years of Experience

0 + years of related experience

• may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $97,750.00 - $132,250.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans