Application L1 Support Engineer

🌟 We're Hiring: Application L1 Support Engineer! 🌟

Join our growing team as an Application L1 Support Engineer and play a key role in providing first-level technical support for our business-critical applications. You'll help ensure seamless operations, troubleshoot issues, and deliver outstanding service to end users. If you have a knack for problem-solving and thrive in a fast-paced environment, we want to hear from you!

📍 Location: Singapore, Singapore

⏰ Work Mode: Work from Office

💼 Role: Application L1 Support Engineer

What You'll Do:

Key Responsibilities:

• Monitor and manage support mailboxes and user requests.
• Log, track and manage support tickets to ensure SLA compliance.
• Triage incidents and escalate complex issues to the L2/AMS team.
• Coordinate with technical teams to ensure timely issue resolution.
• Communicate with end users on issue status and resolution timelines.
• Maintain support documentation, runbooks and knowledge base articles.
• Support recurring governance and compliance activities.

Preferred Skills & Experience:

• IT Helpdesk / Application Support / L1 or L2 Operations experience.

• Familiarity with one or more of the following platforms:

• • Salesforce CRM / Marketing Cloud
  • Workato
  • UiPath
  • Workday (Cumulus)
  • Tableau
  • Slack

• Experience with ITSM tools such as ServiceNow, Jira or equivalent.

• Good communication and stakeholder management skills.

Eager to advance your IT support career? 🚀 Apply now and be part of our dynamic team!