Application Lead – IT (Mumbai)

Position: Application Lead – IT

Employment Type: [Full-time]

About Emeritus & Daskalos:

Emeritus is redefining global education by making high-quality learning accessible and affordable for individuals, companies, and governments. Through partnerships with over 80 world-class universities, Emeritus delivers industry-relevant programs across formats—including short courses, degrees, and executive programs—to more than 300,000 learners across 80+ countries.

Daskalos, a strategic initiative of Emeritus, pioneers transnational education in India by helping leading global universities establish joint campuses under the evolving Indian regulatory framework. With over 15 institutions in advanced discussions, Daskalos is shaping the next chapter in global higher education.

Who Should Apply :

This role is ideal for experienced IT professionals who have led or managed enterprise academic applications within higher education or similar institutional environments.

You should consider applying if you:

· Have hands-on experience administering and governing Student Information Systems (SIS) or campus ERP platforms. worked extensively with Learning Management Systems (Canvas, Moodle, Blackboard or enterprise LMS) and CRM platforms supporting admissions and student engagement.

· Understand end-to-end student lifecycle processes including admissions, enrollment, academics, assessments, and graduation workflows. Have successfully led system implementations, upgrades, integrations, or digital transformation initiatives.

· Are comfortable engaging with academic leadership, administrative teams, IT departments, and external vendors. Enjoy owning platforms end-to-end from roadmap definition and governance to operational stability and enhancement.

· Possess strong project management and structured change management experience. Thrive in multi-campus, cross-functional environments requiring governance and collaboration.

· Strategic in thinking, detail-oriented in execution, and proactive in driving improvements.

Key Responsibilities

1. Application Ownership & Platform Leadership

· Own the end-to-end lifecycle of campus and academic applications, including SIS, Student ERP, LMS, CRM platforms, websites, and library systems.

· Define application roadmaps, governance models, and enhancement priorities aligned with institutional objectives.

· Ensure stability, scalability, data integrity, security, and performance across all platforms.

2. Campus & Academic Application Management

· Lead administration and optimization of Student Information Systems / Student ERP platforms (such as Digii) supporting admissions, enrollment, academics, and the student lifecycle.

· Provide functional and operational leadership for Canvas LMS.

· Oversee CRM platforms supporting marketing, admissions, and student engagement, including integration with academic applications.

· Manage institutional websites in coordination with internal and external stakeholders.

3. Library & Learning Technology Leadership

· Lead support for Library Resource Centre systems including Koha library management system, RFID-enabled circulation solutions, and reading list management applications.

· Oversee lecture capture systems and classroom learning technologies in collaboration with academic and IT teams.

4. Integration, Vendor & Architecture Management

· Lead integrations between SIS, Student ERP, LMS, CRM, websites, library systems, and third-party tools.

· Act as the primary point of contact for vendors, managing service levels, upgrades, and roadmap discussions.

• · Collaborate with internal IT teams on architecture, security, and data governance.

5. Project, Change & Stakeholder Management

· Lead cross-functional projects including system implementations, upgrades, integrations, and process improvement initiatives.

· Translate academic and administrative requirements into scalable system designs and delivery plans.

· Drive structured change management and ensure smooth adoption across user groups.

6. Continuous Improvement & Governance

· Identify opportunities to enhance platform usage, streamline operations, and improve user experience.

· Stay updated on new features across SIS and related systems and proactively drive improvements.

· Maintain comprehensive documentation, governance standards, and training materials.

Qualifications

· Proven experience administering and configuring Student Information Systems or campus administration platforms.

· Strong understanding of campus and student administration processes, including enrollment, course management, and student lifecycle workflows.

· Experience working with Learning Management Systems (Moodle, Canvas, Blackboard) and CRM platforms.

· Demonstrated ability to manage system implementations, upgrades, or process improvement initiatives.

· Excellent communication skills with the ability to engage both technical and non-technical stakeholders.

· Strong stakeholder management and interpersonal skills.

· Self-driven, independent learner with the ability to adapt quickly to new tools and processes.

Preferred Skills

· Knowledge of higher education administration frameworks and compliance requirements.

· Familiarity with reporting, analytics, and data management within Digii or related systems.

· Certification in Project Management (PMP, PRINCE2, Agile, Scrum) or IT administration.

Emeritus and Daskalos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In press:

• https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr3000-cr-mark/ • emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)