Application Operation Support

About the role

The DMS Operations Officer is responsible for supporting daily operations of the Dealer Management System (DMS), including system monitoring, dealer administration, user support, issue coordination, and routine operational activities. The position works closely with Senior Support, IT teams, dealers, and third-party vendors to ensure smooth and efficient DMS operations.

Key responsibilities

• Perform daily DMS operations and basic system monitoring.
• Support dealer onboarding, dealer information updates, and dealer termination processes according to defined procedures.
• Provide first-level support to users and dealers for basic DMS-related issues.
• Troubleshoot basic application and operational issues using SOP, KB, and work instructions.
• Record, track, and follow up incidents and service requests until resolution.
• Escalate complex or unresolved issues to Senior Support, IT, or relevant vendors.
• Coordinate with internal teams, dealers, and third-party vendors to resolve operational issues.
• Support routine DMS maintenance and operational activities.
• Support DMS Change Request (CR), UAT, and Go-Live activities under the supervision of Senior Staff.
• Monitor and coordinate basic third-party system integration issues.

About you

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related fields.
• 0–2 years of experience in Application Support, IT Operations, System Support, or related fields.
• Fresh graduates are welcome to apply.
• Basic knowledge of enterprise applications, ERP, CRM, DMS, or similar systems is an advantage.
• Basic troubleshooting and analytical skills.
• Good communication and coordination skills.
• Service-minded with a willingness to learn.
• Able to work with users, dealers, IT teams, and third-party vendors.
• Able to work according to SOP, KB, and defined operational procedures.
• Have a valid driving license and be willing to travel upcountry.