Application Operations & System Support

Job Title: Application Operations & System Support
Job Summary:

The Application Operations & System Support Specialist will be responsible for managing system access, ensuring infrastructure stability, handling user support, and driving compliance and audit activities. This role serves as a critical liaison between IT operations, business teams, and audit functions to ensure smooth application operations and security.

Key Responsibilities System Authorization & Access Management

• Process approved permission requests by generating work orders and assigning roles and log table permissions based on work order requirements.
• Assign system roles (Note: Only Super Admin and Data Monitor roles are available in the ROW environment).
• Manage log table permissions (Applicable exclusively to the PRC environment).

User Support & Service Management

• Handle user inquiries and tickets, including questions regarding alert tickets, system functionalities, and monitoring rule handovers.
• Support daily business operations, such as providing monthly, quarterly, and annual operational metrics.
• Process data requests, including granting permissions for monitoring rules and querying monitoring and audit data.

Service Management & Infrastructure Maintenance

• applications) and account credentials (server/service account ownership and password updates).
• Oversee server ownership and receive server-related alert notifications.
• Execute service deployments and manage monitoring during planned outages (pre-outage communication, monitoring start/stop, security remeManage and resolve Argos/LeDOS service self-monitoring tickets.
• Handle server security tasks, including security scanning, vulnerability remediation, patch upgrades, and monitoring alerts (e.g., high CPU/disk utilization).
• Coordinate with OS team for hardware issue resolution, including service start/stop operations, and conduct code scanning.
• Manage domain certificates (ownership, renewals, replacements, new apdiation, and post-outage validation).
• Lead regular DT/IT Interlock meetings with DT and business teams to synchronize the latest operational status.

Compliance & Audit

• Complete quarterly application self-assessment questionnaires.
• Execute semi-annual User Access Reviews (UAR), including distribution, result collection, and permission freezing.
• Conduct quarterly sensitive permission UARs and sensitive account operation log reviews.
• Perform compliance self-checks for batch jobs, interface monitoring, and operational tickets.
• Act as the primary audit liaison for internal and external audit projects, preparing and providing required documentation and evidence.

Application Operations Budgeting & Financial Support

• Support the preparation of application STAMP budgets and assist with application operation cost allocation.
• Process New MA (Maintenance Agreement) applications and handle other financial/budgeting tasks related to application operations.

Qualifications & Requirements

· Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

· Experience: 3+ years of experience in IT operations, system administration, application support, or a similar role.

· Technical Skills:

• Solid understanding of IT infrastructure, including server management, domain/DNS, and SSL certificate management.
• Experience with ITSM tools and ticketing systems for managing work orders and user requests.
• Familiarity with security best practices, vulnerability management, and code scanning tools.

· Compliance & Audit: Proven experience in handling IT compliance tasks, UAR (User Access Reviews), and supporting internal/external audits.

· Financial Acumen: Basic understanding of IT budgeting, cost allocation, and vendor management (MA).

· Communication & Interlock: Strong communication skills with the ability to lead cross-functional interlock meetings and coordinate with DT, business teams, and external vendors.

Language: English (written and spoken) Chinese ( spoken)
Salary Range RM4500-RM6500

Pay: RM4,500.00 - RM6,500.00 per month

Benefits:

• Health insurance
• Meal allowance
• Professional development

Work Location: In person