Application Operations Engineer

About Us:

Straive Private Limited (Erstwhile LearningMate Solutions Pvt. Ltd) is a global leader in data analytics and AI operationalization, helping enterprises embed advanced AI and data capabilities into core business workflows to deliver measurable business outcomes and ROI. With a workforce of ~20,000 professionals serving 350+clients across 30+ markets, Straive combines technical scale with deep domain expertise. A key differentiator is its network of over 6,000 subject matter experts who specialize in managing and enriching complex, unstructured dataenabling organizations to build AI systems grounded in accuracy, context, and business relevance. The company continues to earn recognition from leading industry analysts and was recently named a Leader in AIMs 2026 Generative AI and Data Engineering PeMa Quadrants. Backed by EQT — a purpose-driven global investment organization which was ranked among the world’s leading private equity firms by PEI in 2025 — Straive is positioned as a high-value alternative to traditional IT services providers, combining domain-led intelligence with AI execution at scale.

Job Details:
Responsibilities

• Monitor production applications and respond to alerts.
• Reproduce and triage application and agent issues.
• Inspect logs, traces, agent executions and Snowflake workloads to isolate failures.
• Resolve standard incidents and execute documented fixes.
• Manage tickets, severity, ownership and escalation.
• Build and maintain operational runbooks and troubleshooting guides.
• Support routine deployments, configuration changes, prompt changes and application fixes.
• Track recurring incidents and identify candidates for automation or permanent engineering fixes.
• Produce simple operational metrics around incidents, resolution times and repeat issues.

Core Skills

• Snowflake operations and strong SQL and DevOps/SRE
• Basic Python and API troubleshooting.
• Application support / production operations experience.
• Familiarity with GenAI applications, agents, prompts and RAG.
• Monitoring and observability tools.
• Jira, ServiceNow or similar ticketing platforms.
• Git and basic CI/CD.
• Exposure to Langfuse, LangSmith or other AI observability tools is useful, but not essential.