Application Operations Engineer (SRE)

With just over 10 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service:

• Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies);
• R&D (Bootcamps, POC, Tech Lab);
• Nearshore.

In ADENTIS, we focus on PEOPLE. This is our emotional salary:

• Great Work-Life balance;
• Very flexible organizational routine;
• Health benefits (for you and your family);
• Team Building activities;
• Over 300 protocols to offer you great discounts in different areas;
• Continuous professional development sponsored by our Training and Certification Department;
• Regular feedback on your performance through a personalized plan;
• Comprehensive career plan and progression involving assertive performance reviews.

Responsibilities:

• Provide production support and application operations for critical enterprise systems.

• Monitor application health, performance, availability and batch/transaction processing.

• Investigate and resolve incidents, problems and production issues , using logs, SQL, monitoring and diagnostic tools.

• Perform technical and functional analysis, including investigation of APIs, integrations, data consistency and application behaviour.

• Support release, change and deployment activities , working with development, infrastructure and external teams.

• Develop and maintain scripts and automation to improve operational efficiency and system reliability.

• Contribute to CI/CD, DevOps, Infrastructure-as-Code and containerised environments .

• Implement and maintain observability, monitoring and alerting , including SLIs, SLOs and error budgets.

• Collaborate with business and technical stakeholders to analyse requirements, client requests and operational needs.

• Ensure compliance with ITIL, operational controls, security and service management practices .

• Work in Agile/DevOps environments and support continuous improvement initiatives.

You must have:

• Professional experience in Technical Support, Application Support, Application Operations, Production Support or SRE.

• Strong experience in production environments and incident/problem management.

• Good knowledge of Linux/Unix, shell scripting and technical troubleshooting.

• Experience with Java and/or Python, APIs, microservices and enterprise applications.

• Knowledge of SQL and relational databases; experience with PostgreSQL, DB2 or similar is valued.

• Experience with CI/CD and DevOps tools, preferably GitLab CI/CD.

• Knowledge of Docker, Kubernetes, Ansible and Infrastructure-as-Code.

• Experience with observability and monitoring tools, such as Dynatrace and/or Splunk.

• Understanding of SLI, SLO, error budgets and application reliability principles.

• Experience with batch processing, transaction processing and/or enterprise integrations.

• Knowledge of ITIL, Agile and operational/service management practices.

• Strong analytical and problem-solving skills, with the ability to work across technical and functional areas.

• English B2 or above.

• Banking sector experience is a plus.

If you want to be part of a real People First organization, join us! Send your CV to [email protected]