Application Operations Professional (m/f/d)

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.

In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!

What role will you play?

• Manages and supervises systems associated with Identity and Access management solutions, providing incident and problem management support.
• We do act as a single point of contact enabling the end-to-end customer experience and providing 2nd/3rd line Support for Siemens DirX service within Digital People Solutions.
• Proactively working with technology and product managers to identify potential issues and ensures effective resolution.
• Enabler of critical service developments and integrations within DirX, ensuring that all customer demands and actions are accurately detailed, as well improving existing operational processes.
• Support development topics on the integration and update of existing/new solutions within DirX
• Support on Go-Live implementations, both on production environments & testing platforms, providing feedback of issues and proactive log & error analysis.
• Knowledge transfer inside the team regarding the applications and support activities (e.g. creation of use cases).

We are looking for:

• Fluent in English – written & spoken (mandatory).
• Proactive and Agile mentality.
• Experience in Identity Management and/or Access Management support.
• Experience in Help Desk / Service & Application Support.
• Experience in provider-based services is a plus.
• IT Infrastructure library (ITIL) certification is a plus.
• Good problem solving and research skills (including log analysis, issue documentation & data cross-check between platforms)
• Good experience with Microsoft Office.
• Ability to create a collaborative environment and deliver a consensus agreement with customers.
• Experience with ticketing/incident tools.
• Experience in batch file handling/massive migrations is a plus.
• Java/html & webservice skills are a plus.
• Experience/Knowledge on Identity Management solutions or DirX Identity is a plus.
• Good understanding of data security, application security, identity & access management.

What We Offer:

• Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
• Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.
• Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
• Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
• Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

Please attach your CV in English to your application.

Create a better #TomorrowWithUs #Siemens

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!