Application Services Lead

The Application Services Lead role sits within Axi s Technology department and is responsible for overseeing the delivery, support, and continuous improvement of applications that power critical business operations.

In this leadership role, you will manage a team of Application Services Engineers, ensuring application reliability, performance, and scalability across a global, high-availability environment. You will work closely with stakeholders across the business to optimise application functionality, drive operational excellence, and support the delivery of new products and services.

Your EDGE Assignment / You Will

• Oversee the end-to-end delivery and support of business-critical applications across the organisation.
• Ensure effective shift handovers across global time zones , supporting a 24/7 operational model.
• Lead, mentor, and develop the Application Services team , fostering a high-performance culture.
• Allocate resources effectively to meet service delivery and project demands .
• Promote a culture of collaboration, accountability, and continuous improvement .
• Ensure applications are maintained, patched, upgraded, and operating efficiently .
• Manage and support integrations between applications and internal/external systems .
• Oversee incident management , ensuring timely resolution of issues, service requests, and escalations.
• Define and manage SLAs and KPIs related to application availability, performance, and user satisfaction.
• Drive automation, enhancements, and optimisation initiatives to improve user experience and operational efficiency.
• Ensure applications meet security, compliance, and data governance standards .
• Stay informed on emerging technologies and industry trends , ensuring the team is equipped to support evolving business needs.
• Collaborate with development, infrastructure, and business teams to ensure scalable and reliable application services .

Are you the one?

• Proven experience in an Application Support / Application Services leadership role supporting business-critical systems.
• Strong background in incident management, service delivery, and operational support within high-availability environments.
• Preferred experience with Kubernetes, CI/CD, and DevOps practices.
• Experience managing and mentoring technical support or application services teams .
• Solid understanding of application lifecycle management , including patching, upgrades, and integrations.
• Experience working with cloud platforms (AWS, Azure, or similar) and modern application architectures.
• Familiarity with monitoring and observability tools (e.g., Datadog, Zabbix, or similar).
• Strong understanding of SLAs, KPIs, and IT Service Management frameworks (ITIL preferred) .
• Ability to manage multiple priorities in a fast-paced, global environment .
• Excellent communication and stakeholder management skills .
• A proactive mindset with a focus on continuous improvement and operational excellence .

Axis bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 18 annual leave days per year.
• 12 sick days leave per year.
• Public holidays as declared by local government.
• Maternity leave as per law.
• Health Insurance.

Axis interview journey

• Talent Acquisition Interview (45 minutes)
• Hiring Team Interview (60 minutes)
• Final Interview (30 minutes)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.