Application Specialist

About the role

The Application Specialist is responsible for providing effective application and technical support for the company's diagnostic products by maintaining a high level of product knowledge, technical competency, application expertise, and professional capability through structured training, certification, knowledge sharing, and continuous learning. The position serves as a technical and product resource for the Sales, Operations, Technical/Service, and Management teams. The role is responsible for developing expertise in assigned product lines, supporting product demonstrations and evaluations, conducting customer training, assisting with equipment implementation, validation, and performance testing, troubleshooting application-related concerns, and staying updated on developments and trends in laboratory diagnostics.

Key responsibilities

• Develop and maintain strong product and application knowledge for assigned diagnostic product lines, including understanding product features, specifications, principles, methodologies, applications, limitations, and competitive advantages
• Conduct product presentations, technical discussions, and demonstrations for prospective and existing customers
• Conduct customer and end-user training on assigned products and prepare training materials and application guides
• Support the implementation and application readiness of diagnostic equipment at customer sites, including assistance with installation, commissioning, calibration, verification, validation, and performance testing
• Provide application support before, during, and after product implementation, including assisting customers with product operation, application procedures, QC, calibration, and routine troubleshooting
• Investigate application-related concerns and determine appropriate corrective actions within the scope of competency
• Comply with quality procedures, SOPs, work instructions, and manufacturer requirements, and maintain complete and accurate records and traceability of application activities
• Coordinate with suppliers and principals on routine technical and application matters related to assigned product lines
• Work closely with Sales in identifying and addressing customer technical requirements and provide technical input for proposals and presentations
• Conduct research on assigned products, applications, laboratory practices, and diagnostic technologies, and stay informed of relevant industry developments and emerging technologies

About you

• Bachelor's degree in Medical Technology or Medical Laboratory Science
• Registered Medical Technologist or Medical Laboratory Scientist
• Relevant experience in a clinical laboratory or laboratory setting
• Experience in laboratory diagnostics, IVD, medical devices, laboratory equipment, or related industries is preferred
• Experience in product application, technical support, customer training, laboratory operations, or equipment evaluation is an advantage
• Strong communication and presentation skills
• Good analytical and problem-solving skills
• Willingness to travel for customer visits, demonstrations, trainings, evaluations, installations, and supplier/principal activities
• Strong technical and application knowledge of laboratory diagnostic products
• Good understanding of laboratory workflows, practices, and quality requirements