Application Specialist/ System Support (Shopify)

We are looking for a proactive and detail-oriented Application Specialist who will be responsible for supporting business applications, troubleshooting technical issues, and ensuring smooth system operations. The role involves working closely with users and internal teams to resolve application concerns and improve overall system efficiency.

Key Responsibilities:

• Assess and troubleshoot application-related issues and provide timely resolutions.
• Manage and monitor the support ticketing system to track and resolve user concerns.
• Document and maintain records of system issues, bugs, and resolutions within the application.
• Provide user support via phone, email, and Viber, including occasional weekend support when necessary.
• Escalate unresolved support tickets to the Business Application Team when required.
• Take ownership of user concerns and ensure that questions and issues are addressed effectively.
• Develop and maintain user guides, knowledge base articles, and reference materials.
• Perform other tasks as required to support the success of the team and the organization.

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or any related field, or equivalent work experience.
• Experience: At least 2–3 years of experience in Application Support or Application Specialist roles.
• Technical Knowledge: Familiarity with E-COMMERCE applications such as Shopify is an advantage.
• Strong problem-solving and analytical skills.
• Highly organized with excellent time management and prioritization abilities.
• Ability and willingness to quickly learn new technologies and systems.
• Strong communication skills and the ability to work with both technical and non-technical users.
• Customer-oriented mindset with a strong sense of ownership and accountability.