Application Support Administrator

Mō OCS:
Ki OCS/1M ka aro pū ki te whakaū i ō mātou ake mātāpono: Whakapono (Trust), Whakaute (Respect), Kotahitanga (Unity) me te Whakamana (Empowerment).
Ko tōnā waru tekau ngā tau mātou e mahi ana ki roto i te rāngai nei, he pai mutunga te kounga o ngā mahi Whakapaipai Whare Pākihi, Whakahaere Wāhi Mahi me te ratonga WasteLine Solutions e mahia nei ki ngā rāngai katoa i Aotearoa puta noa ki te ao.

About OCS:
OCS is a global leader in facilities management with over 80 years of experience in New Zealand. We provide high-quality cleaning, facilities management, and WasteLine services across diverse sectors, helping organisations maintain safe, efficient, and welcoming environments.

The Role:
We are seeking a skilled Applications Support Administrator to join our Business Solutions Team based at our National Support Office in Auckland. 
  
Your responsibilities include, but are not limited to:
· Provide administration and support for business-critical applications including SAP, SuccessFactors, Workforce Software, Esker, simPRO and Procore.
· Monitor system performance, troubleshoot issues, and coordinate with vendors and internal teams to resolve incidents.
· Manage user access, security roles, permissions, and system upgrades in line with company policies.
· Develop and maintain reports, dashboards, and business insights to support decision-making.
· Work with stakeholders to identify opportunities for process improvement and system optimisation.
· Gather and document business requirements and assist with testing and implementation of system enhancements.
· Deliver user training, support materials, and ongoing guidance to maximise system adoption.
  
About You:
To be successful in this role, you will be a proactive problem-solver with strong technical knowledge and excellent stakeholder engagement skills. You will enjoy working collaboratively while taking ownership of critical business systems and continuous improvement initiatives.

· Proven experience supporting and administering SAP ECC, SuccessFactors, Workforce Software, Esker, or similar enterprise applications.
· Advanced analytical and problem-solving abilities with a data-driven approach.
· Experience producing reports and insights using Power BI, SAP Analytics Cloud, or similar tools.
· Excellent communication skills with the ability to build strong relationships across diverse stakeholders.
· Ability to manage multiple priorities, work independently, and meet deadlines.
· Relevant tertiary qualification in Information Systems, Business, HR, or a related discipline, or equivalent experience.
  
This role is subject to pre-employment checks and may require a clean criminal record. Final appointment is contingent on satisfactory results. Our Values

Apply Now
Applicants for this position should have NZ residency or a valid NZ work visa. If this sounds like the right role for you, please apply and attach a CV and cover letter.