Application Support Analyst (AWS)

Location: Central (Hybrid working arrangement) 
Job Type: Full-time Contract (Renewable basis) 

Key Responsibilities

• Monitor and analyse production and non-production environments to ensure optimal system performance, availability, and reliability.
• Work with application teams, solution architects, security teams, and vendors to implement continuous improvement initiatives.
• Support the setup and operation of AWS environments for AI-related use cases.
• Manage application and security incidents, perform root cause analysis, coordinate resolution, and ensure compliance with SLA requirements.
• Develop and maintain operational procedures, runbooks, and documentation to support audit and governance requirements.
• Manage day-to-day operational activities, analyse performance metrics, and provide status and progress reports to stakeholders and management.
• Implement and maintain security controls, including privileged access management across test and production environments.
• Establish full-stack monitoring across application and infrastructure layers using APM and cloud-native monitoring tools.
• Identify opportunities for process automation to reduce downtime and operational errors.
• Support 24/7 operations in collaboration with internal teams and external vendors.

Requirements

• Min. 2 - 6 years of experience in IT Operations, Production Support, Cloud Operations, or a similar role.
• Experience with incident, problem, and change management, preferably using ITSM tools such as AWS Quick, ServiceDesk, or similar platforms.
• Hands-on experience with AWS, Azure, GCP, GCC, or other cloud environments.
• Familiarity with application and infrastructure monitoring tools, including AWS CloudWatch or equivalent APM solutions.
• Experience with automation and Infrastructure-as-Code tools such as Terraform and Ansible would be advantageous
• Good understanding of Agile, DevOps, CI/CD, information security, and operational best practices.
• Strong troubleshooting, analytical, stakeholder management, and communication skills.

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  Elaine Wong (Zoe) - R26162114
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