Application Support Analyst

Location: West (Hybrid) 
Working hours: 8.30am-5.45pm (Mon-Thurs), 8.30am-5.15pm (Friday)
Job Type: Contract (Renewable basis) 

Make a difference beyond IT. Support critical applications that enable better learning experiences and shape the future of education.

Key Responsibilities

• Provide day-to-day support for live applications, ensuring system stability and adherence to service levels (SLAs).
• Manage incidents, service requests, and defects, including troubleshooting, root cause analysis, and coordination with internal teams and external vendors for timely resolution.
• Communicate effectively with stakeholders on issue status, changes, and resolution timelines while maintaining accurate support documentation.
• Identify recurring issues and recommend process or system improvements to enhance application reliability and service quality.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• Min. 1 year of working experience in Application Support, IT Operations, Production Support, or a similar role, with a good understanding of incident, problem, and service request management.
• Strong analytical, troubleshooting, communication, and stakeholder management skills, with the ability to coordinate across multiple teams and vendors.
• SQL knowledge, familiarity with application architecture, APIs, batch jobs, system integrations, and defect management processes.
• Familiarity with C#, .NET would be advantageous
• Experience supporting or developing OutSystems applications will be advantageous

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This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Elaine Wong (Zoe) l Outsourcing Team
ScienTec Consulting Pte Ltd - 11C5781