Application Support Analyst

• Join Digital Applications & Products and contribute to continuous service improvement
• Work anywhere in New Zealand

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to more than 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities. Our focus is on delivering equitable, accessible, and high-quality healthcare for all New Zealanders.

About the role

We are looking for an Application Support Analyst to join our busy clinical workflow teams within our Core Clinical and Specialised Application portfolio. You will operate at a support level and maintain and support critical business applications used across Health NZ. You will work closely with business stakeholders, and technical teams to ensure applications remain stable, secure, and fit for purpose. This role plays a key part in troubleshooting issues, supporting system maintenance, managing incidents, and contributing to ongoing enhancements that strengthen performance and reliability.

In this role, you will:

• Maintain and support business applications to ensure stability and availability
• Investigate, diagnose, and resolve application incidents and problems
• Manage and track service requests using service management tools
• Perform routine system maintenance and support upgrades or improvements
• Work collaboratively with development and technical teams to resolve complex issues
• Support users by providing guidance and clear communication on system issues
• Contribute to documentation, knowledge sharing, and continuous improvement initiatives
• Ensure compliance with operational, security, and risk management requirements

From time to time, you may be required to travel, participate in on-call support, or work outside standard hours to assist with incidents, upgrades, or project go-lives.

About the Team and Service

This role is in the Core Clinical and Specialised Application portfolio within Digital Applications & Products group which sits within Digital Services and supports the core critical clinical applications that are used by our clinical teams rely on every day.

Our team work closely with stakeholders across the health sector to ensure digital solutions remain reliable, secure, and aligned to organisational needs. We foster a collaborative, learning-focused environment where innovation and continuous improvement are encouraged.

About you

You'll bring solid technical support experience, a customer-focused mindset, and the ability to work calmly and effectively in a fast-paced environment. You enjoy working as part of a team and take pride in providing high-quality support.

You will ideally have:

• 3-5 years' experience in a technical support or IT support role
• Strong troubleshooting and problem-solving skills, ideally supporting complex business critical applications.
• Experience using service management tools such as ServiceNow or Jira Service Management
• A relevant IT qualification or certification (e.g. CompTIA A+)
• Knowledge of IT security best practices and basic networking concepts
• Experience working in the health sector (desirable)

You'll also demonstrate a commitment to equity in healthcare outcomes, and the ability to build positive relationships with a wide range of stakeholders.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community**.** We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click "apply now."  All applications must be submitted through our online careers' portal by 25 August. If you have any questions about the role, please contact Roshni George at [email protected]

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.