Application Support Analyst

About the Company

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto, Madrid and Casablanca.

We are looking for a Support Analyst for one of our clients, a corporate and investment bank based in New York.

About the role

Join the our client's team within their corporate and investment banking arm, supporting Front Office e-trading, trade capture, pricing, risk and market access technologies across Fixed Income, Emerging Products, Cash Rates, Derivatives and Credit. You'll work closely with traders, sales and developers in an Agile, DevOps-model environment, with daily interaction across trading, sales and operations.

What you'll do

• Provide timely resolution of functional and technical issues for Sales, Traders, and Front/Middle Office teams
• Troubleshoot functional issues across complex, multi-region trading applications and architecture
• Manage crises and communicate with end users and senior management
• Document system requirements and maintain the support run book
• Communicate application outages and upcoming releases/projects to users
• Liaise with development/support teams in Bangalore, New York, Montreal, Paris and London
• Respond to issues based on severity and track case histories and action steps
• Partner with development and Global support teams (NY/Paris/Asia) on release management and end-user support
• Report production and project status to client and IT management, and manage the client relationship

What you bring

• BS degree in Computer Science or equivalent
• 3+ years' experience in a support team facing traders and sales
• Strong knowledge of the financial industry, standard processes, and Fixed Income products/trading systems
• Knowledge of current US financial regulation (Dodd Frank, FINRA, FATCA Reporting, etc.)
• Competency in SQL/databases (Oracle, Microsoft SQL Server, Sybase) and Windows/Unix environments
• Middleware experience (Tibco, RMDS, FIX) and Agile tools (Jira, Service Now, GIT)
• Strong analytical, communication and multi-tasking skills