Application Support Analyst

Use your analytical thinking to understand requirements, create solutions and documentation.

 

Requirements:

• Understanding the client's business, analyzing requirements, and translating them into clear specifications, having a strong functional understanding of the application and how it meets business needs;
• Writing documentation;
• Configure the application to meet business needs
• Creating test cases and performing manual tests;
• Technical 3rd level support - bug replication, support for developers, managing tickets.
• Working on multiple projects, adapting quickly to changing priorities and client needs;
• Using modern tools, including AI solutions, to improve efficiency and simplify processes;
• Proactively identifying blockers and finding solutions to move tasks forward;

 

Skills & Qualifications:

• Excellent analytical, problem solving and time-management skills;
• Ability to adapt quickly in dynamic projects with frequently changing requirements;
• Results-oriented mindset, with the ability to work independently and push tasks to completion;
• Openness to new technologies, including practical use of AI tools to optimize work;
• Confidence in own expertise and openness to different approaches and perspectives;
• Strong communication and teamwork skills;
• Very good command of the English language;
• Basic knowledge of SQL is a must;
• 2 or more years of relevant work experience;
• Experience working in complex or multi-client environments, with high-configurable enterprise systems;
• Experience working with financial / fintech applications or software systems in domains such as banking, collections, or financial services.

 

For us, @astory, the wellbeing of our colleagues is very important. We trust people and we value their individuality.

We know that work-life balance is an ongoing challenge. This is something every one of us is dealing with.

 

What do we offer to help you face this challenge?

• personal time: up to 6 extra days off annually;
• extra day off on your birthday;
• flexible working hours;
• a friendly personal concierge service to help you with personal errands;
• ongoing professional development support (training, professional certification, access to mentors, online resources);
• awesome team with challenging projects for high-profile clients.



These are just some of the benefits of joining our team. You can find out the full list of benefits by getting in touch with our recruitment team.