Application Support Analyst

At Vertaview Group, technology is more than systems and applications, it's about enabling our people to deliver meaningful outcomes every day.

Do you enjoy solving problems, helping people and figuring out how things work? We're looking for a full-time, permanent Application Support Analyst to join our Enterprise Technology team in Brisbane CBD and support a diverse portfolio of business-critical applications across the organisation. This is more than a support role. It's an opportunity for someone who is naturally curious, enjoys investigating issues, and is passionate about improving systems and user experiences. Working closely with the Application Support Team Leader, you'll take ownership of support requests, assist with system improvements and play an important part in strengthening the reliability and effectiveness of our application environment. If you're someone who loves learning, finding solutions and making a genuine impact, we'd love to hear from you.

What You'll Be Doing

• Provide application support for UKG, Jira and other business systems, managing incidents through to resolution.
• Investigate issues, identify root causes and deliver effective solutions
• Support user access, system administration and routine system updates
• Assist with testing, upgrades, releases and application enhancements
• Contribute to documentation, knowledge sharing and process improvements

Why Work with Vertaview

• From $95k-$105k depending on experience + super
• Work-from-home opportunities after completion of your probation period
• Maximise your take-home pay with up to $15,900 tax-free and $2,500 for meals and entertainment, plus novated leasing options through NFP salary packaging
• Access to exclusive employee discounts on shopping, dining, travel and more
• Work within a supportive team that values growth, collaboration and autonomy

About You

You're a proactive and customer-focused professional who enjoys solving problems, learning new systems and helping others succeed. You thrive in an environment where curiosity, initiative and continuous improvement are encouraged, and you're not afraid to investigate, ask questions and find answers. You communicate confidently with both technical and non-technical stakeholders and enjoy collaborating with others to deliver great outcomes.

To succeed in this role, you'll bring:

• Experience in application support, systems administration, or a similar role, ideally supporting UKG or comparable platforms.
• Strong written and verbal communication skills
• A curious mindset and passion for continuous improvement
• Strong troubleshooting, analytical and problem-solving abilities
• The ability to work autonomously while contributing to a collaborative team

What Do You Need to Apply?

• 2+ years' experience in application support, systems administration or similar
• Experience working with service desk or ticketing systems such as Jira  
• Ability to troubleshoot issues, investigate root causes and document outcomes
• Exposure to enterprise business applications, system testing or user support
• NDIS Worker Screening Clearance and Blue Card, or willingness to obtain

Ready to Apply?

We're not looking for someone who's comfortable saying "I don't know." We're looking for someone who's curious enough to find out. If you enjoy solving problems, supporting users and continuously building your technical expertise, we'd love to hear from you. Apply today.

Applications will be reviewed as they are received, so don't wait for the closing date to submit your application.

Why Vertaview group?

Vertaview Group consists of Allinto, All About Living, Arbourwell, Elvara, Multicap and Open Minds and purposefully brings together leading human and social service providers to amplify the pursuit of our shared and enduring social impact. We are leaders in high needs disability support and mental health services. Connect. Support. Grow.

We are creating opportunities and championing possibilities for people with disability and mental health needs. We provide individualised support, experiences, and opportunities for more than 8,000 people across QLD, NSW, and VIC. While we have grown and diversified, we are driven by our passion for every individual’s right to connect and realise the possibilities available to them, so they can live a good life.