Application support analyst

ABOUT THE COMPANY: ALTEN is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to the main companies in the market. We achieved a turnover of more than 4.14 billion euros in 2024 and now have 57 700 employees, 88% of whom are consulting engineers.

ABOUT PORTO & POSITION: To support our European intensive growth, the Group has decided to build a Center based in Porto with the aim to provide administrative and financial support to the European subsidiaries. In this context, we are seeking for a Application support analyst.

KEY RESPONSIBILITIES:

• Resolving 80% of user tickets through your in-depth knowledge of business tools and data management,
• Analyzing and diagnosing issues reported by users, identifying root causes (functional or technical),
• Working with databases to extract, correct, or validate data using advanced SQL queries,
• Collaborating with development teams to escalate complex issues or propose functional improvements,
• Contributing to continuous improvement of support processes and data management.

Profil PROFILE:

• You have at least 2 years of professional experience in a similar role (Level 2 support, functional analysis, data management),
• Functional expertise in business tools (HR, project management, CRM, etc.),
• First experience with a CMS (Wordpress, others),
• Advanced SQL skills: ability to write complex queries (joins, subqueries, aggregate functions), optimize queries, and analyze database schemas,
• Knowledge of cloud environments (Azure, AWS, GCP) and microservices architectures,
• Experience with ticketing tools (Jira, ServiceNow, etc.) and Agile methodologies (Scrum, Kanban).

PERKS:

• Meal allowance,
• Health insurance,
• Transportation allowance,
• Extra holiday days,
• Professional development and growth opportunities.

#jobopportunity

#sharedservicecenter

At Alten group a strong culture of respect, ethics and compliance exists since the company was founded. Here you will find principles of diversity and professional equality at the heart of the Group's HR policy. Alten group is also recognized, certified and labelled for its responsible practices to control environmental impact, as well as the safety and well-being of our employees.

Are you the one we are looking for?

If yes, apply now or send me your best CV and I'll be glad to meet you!

Secteur / Fonctions Fonctions Systèmes d'information

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