Application Support Analyst

Applications Support Analyst | £47.5K | Hybrid Working | 4 days in Maidenhead

Overview:

An excellent opportunity has arisen for an Information Systems & Applications Support Analyst to join an established organisation in Maidenhead. The successful candidate will support the day-to-day operation of core business systems and applications, providing Level 1 and Level 2 technical support while helping improve systems, reporting and business processes.

Working closely with internal teams and third-party providers, you will troubleshoot technical issues, support IT projects, contribute to system integrations and identify opportunities to automate workflows and improve operational efficiency.

Role & Responsibilities:

• Provide Level 1 and Level 2 support across business applications, hardware, software and user accounts, escalating complex issues where required.
• Troubleshoot application, database, system and connectivity issues to maintain business continuity.
• Support user onboarding, account setup, application access and staff training.
• Assist with Microsoft 365, network infrastructure, software updates, backups and IT security.
• Support relational databases, SQL queries, Power BI reporting and operational dashboards.
• Analyse business processes, identify bottlenecks and recommend improvements to reduce manual tasks.
• Support systems integration, automation and the ongoing development of the organisation’s digital infrastructure.
• Contribute to IT projects, including requirements gathering, testing, implementation and post-launch support.

Skills & Experience

Essential:

• Good working knowledge of IT hardware, software and networking.
• Experience or practical knowledge of Windows, macOS, Microsoft 365 and business applications.
• Database knowledge and skills in SQL and/or Power BI.
• Strong troubleshooting, problem-solving and attention to detail.
• Ability to support users, investigate incidents and escalate complex technical issues appropriately.
• Project delivery and management skills, with an interest in systems and process improvements.

Desirable:

• Basic administration experience with Azure, Microsoft Entra ID, SharePoint and Exchange Online.
• Experience with incident and problem management.
• Exposure to systems integration, automation or IT transformation projects.