Application Support Analyst

Job highlights

• Experience in dotNet applications with Oracle DB backendMandatory SQL experienceExperience with ticketing tools like Jira,Freshdesk . Proficiency in Microsoft Office tools,especially ExcelConfidence in direct customer interactionGood written and verbal English communication skillsGraduate degree in BE / BTech

• Experience in SaaS software for Treasury or Trade Finance products .

• Technical Support Analyst role focusing on resolving medium to high complexity issues reported by customers using application design and configuration expertise.responsibilities

• Work with customers to understand and document issues in ticketing toolsApply application design and configuration knowledge to solve customer issuesAssist customers in correct software usage

• Understand and classify issues into different severity categories (1, 2, 3)

• Ensure SLA compliance for each category of bugs"],requirementsGood hands-on experience supporting software applications in finance or treasury domain

• Experience in SaaS software for Treasury or Trade Finance products

• Experience in dotNet applications with Oracle DB backendMandatory SQL experienceExperience with ticketing tools like Jira, Freshdesk

• Proficiency in Microsoft Office tools, especially ExcelConfidence in direct customer interactionGood written and verbal English communication skillsGraduate degree in B.E/B.Tech